More and more organizations are using a Shift-Left approach to support, bringing more complex work down to Level 1 and moving more repetitive work to self-service. This approach makes sense from multiple perspectives, including: Controlling costs Minimizing lost time Improving the customer experien...
I have used this tool to solve the problem of providing technical support remotely when calling customer support.We have used this tool to be able to support our end-customers on various categories of devices, like laptops, PC & mobile. Pros Remotely support the end-customers to solve their...
People like me that paid astronomical fees out of our own pockets for something we've already paid for many times over are NOT happy. When I voiced my concerns regarding the ridiculous pricing with their customer service they tried selling me this spiel that the costs are justified by their ...
Customers of remote PC administration service LogMeIn.com and electronic signature provider DocuSign.com are complaining of a possible breach of customer information after receiving malware-laced emails to accounts they registered exclusively for use with those companies. Both companies say they are invest...
Remote desktop software can also be used byhelp desk providers to access a customer’s computers. This remarkable customer support capability has vastly improved the performance of many help desks. By being able to access a customer’s computer, tech support can implement a solution directly. This...
Splashtop SOS is for help desks and support teams who want to provide remote support to their customers the moment help is needed. No prior-install required. Technicians can connect to the customer’s device with a simple session code. Support an unlimited number of Windows, Mac, iOS, and ...
Pros: This program is very easy for our staff to use, and very easy for the customer to initiate a support session. The ability to transfer client sessions between Tech Support reps is great. Cons: I wish the limit was higher as to the number of active sessions a user can have at one...
LogMeIn provides top notch SaaS products in customer engagement. LogMeIn's ability to help companies transition to remote work during Covid-19 is wonderful. Great efforts in supporting the global crisis by donating $40M worth of software!
Splashtop scores higher for delivering a better user experience, being easier to use, and providing better customer service. Get started today with a free trial of Splashtop Business Access Pro so you can see for yourself why it’s the better remote access tool – and enjoy saving over 70% ...
or circumstances that are beyond the Company's control. The Company's actual results could differ materially from those stated or implied in forward-looking statements due to a number of factors, including but not limited to, customer adoption of the Company's solutions, the Company’s ability ...