Do you provide customer service agents? No, we do not – we only provide the software for your agents to use. Can my visitors chat with me from their mobile devices? Yes, all modern mobile browsers are supported including Google Chrome and Safari. ...
While it’s always helpful to arm associates and live chat agents with communication guides and tools that will help them deescalate issues and solve problems, automated tools are becoming more common. What modes of communication are available if and when your customers are looking for insight?
Help your agents and sales reps work more effectively, from collecting and accessing company knowledge to suggesting replies faster. Discover AI features for your team Chat Use live chat to talk to visitors before they leave your website. Add pre-set messages to your chat widget to ...
In order to reduce the after call work time, you need to train your agents clearly on what is required in call text, logs or notes. You can consider employing speech analytics software to make entries into the CRM data sheet or call logs automatically. You need to train your agents approp...
chat.agents.login string エージェントのメール アドレス。 エージェント名 chat.agents.name string エージェントの名前。 終了したタイムスタンプ chat.ended_timestamp string yyyy-MM-ddTHH:mm:ss.fffZ イベント chat.events array of object イベントの配列。 イベント テキスト ...
flashes to alert the agent to answer it. customagentname string specifies the custom name for an agent, if one has been set. available in api version 29.0 and later. disabletransferconferencegreeting boolean indicates whether the greeting is disabled for agents during chat transfer and chat ...
Live typing features enable agents to respond promptly, ensuring efficient support processes. Read Now:How to Add Live Chat to Your Website in Just 10 Minutes Why Do You Need Live Chat Features & Functionality on Your Website? Live chat is a transformative tool that can significantly enhance ...
Why LiveChatAgent.com Frequently Asked Questions Pricing Start now Tag: Sales Posted on November 8, 2024 Advantages of using a power dialing system: II 1. Improves idle rate per agent: Power dialing system refers to an automated telephone dialing system that connects prospects with agents more...
You need to not make additional efforts for post-production. The audience over YouTube Live loves to share their thoughts as it offers a live chat feature. Here you will be able to get videos on demand as well as catch to watch them live. ...
Automatic conversations and sales led by the SALESmanago Sales Bot for faster customer service and to save consultants' time. During the chat, the customer may immediately get standard information about your business or get product recommendations without actually using consultants' time. This is pos...