Addinglive chatto your business site not only helps your business website but also allows you to reduce customer service response time and enhance customer satisfaction. It is usually seen that majority of the businesses fail to efficiently use theirwebsiteto their fullest potential in imparting inf...
However, upon integration with CRM and other communication platforms such as social media and live chat, it allows the agents to have a smarter conversation with the customer by understanding their needs thoroughly. ACD enables the entire team to view all the past communications and history of ...
What about those scrolling through Facebook or searching in browsers for the service you provide? With integrations like Facebook Messenger or Apple Business Chat, they can contact you from where it’s convenient for them.Your agents still handle all these chats in the LiveChat agent app. If ...
Email Marketing Integrate LiveChat with email marketing software, and include your visitors in email campaigns. LiveChat Recommended Alphabetically Price Popularity Recommended Recently published
Integrate LiveChat with email marketing software, and include your visitors in email campaigns. LiveChat Recommended Alphabetically Price Popularity Recommended Recently published Mailchimp Free to install •4.3★ Works withLiveChat Convert leads into customers by sending per...
Live chat solutions allow support agents to see chat history, a user’s available personal or contact information, create tags for certain categories of users, and even leave notes to point out user-specific information or requests. Here’s how the 13Chats chatbot operator sees client requests ...
Most live chat platforms incorporate real-time data and analytics tools that can enable you to pinpoint what’s working and what can be improved, as in the image below fromZopim Live Chat: For starters, you should be able to monitor your agents’ performance on metrics like how many custome...
chat before the chat tab flashes to alert the agent to answer it. customagentname string specifies the custom name for an agent, if one has been set. available in api version 29.0 and later. disabletransferconferencegreeting boolean indicates whether the greeting is disabled for agents during...
Live chat software enables real-time instant messaging on your website between agents and customers. It doesn’t have to be a popup text box: it can also include screen sharing, voice conversations, video and more. In most cases the software is browser-based, meaning that your customers don...
エージェント名 chat.agents.name string エージェントの名前。 終了したタイムスタンプ chat.ended_timestamp string yyyy-MM-ddTHH:mm:ss.fffZ イベント chat.events array of object イベントの配列。 イベント テキスト chat.events.text string イベントに関連するメッセージ。 イ...