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This overview will show a summary of your chat activity. You can choose to search by a specific time range or chat type, such as manual or proactive. Your Portal will generate an Overview Report for you. This report is a breakdown of your Online contact points which can be searched for ...
chat before the chat tab flashes to alert the agent to answer it. customagentname string specifies the custom name for an agent, if one has been set. available in api version 29.0 and later. disabletransferconferencegreeting boolean indicates whether the greeting is disabled for agents during...
chat.agents.login string エージェントのメール アドレス。 エージェント名 chat.agents.name string エージェントの名前。 終了したタイムスタンプ chat.ended_timestamp string yyyy-MM-ddTHH:mm:ss.fffZ イベント chat.events array of object イベントの配列。 イベント テキスト ...
Invest in live chat agent training Above anything else, the quality of your chat support isn’t just about the right software with advanced functionality. It’s more about the people who work with the live chat. Invest in the proper training for your chat agents. It includes teaching them ...
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Partner & Affiliate LoginEmail Address Password Login To The Portal Don't have an account? Sign up Please note, This is not the chat dashboard login, Please visit Dashboard.imsupporting.com
For managers, intelligent chat routing distributes chats evenly to available agents, and the Supervision feature lets you train agents during live chats behind the scenes. Other features worth noting: Traffic shows a list of visitors on your site that you can proactively reach out to; the dashbo...
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Operation ID: GetTicket This operation is used to fetch the details of a specific ticket in your LiveChat account. Parameters Expand table NameKeyRequiredTypeDescription Ticket Id ticketId True string The id of the ticket Returns Body TicketResponse List agentsOperation ID: ListAgents ...