But if you are offering live chat at your site, that itself is enough to boost the faith and confidence of your clients in your business. The people are getting immediate assistance and they do not have to wait in telephone queues or for an email response. Even due to live chat the cus...
A great live chat agent is one who has answers to all the questions that are being thrown at them and no matter how silly the concerned questions may be, they are never able to piss them off. A live chat agent should never tell a visitor to come up with sensible questions only. You ...
Since individual agents may have different areas of expertise, so, provide them with a list of other agents and their levels of expertise. This helps in cases where a chat agent is involved in a conversation that has got to do nothing with his current level of expertise. Such that, without...
A great live chat agent is one who has answers to all the questions that are being thrown at them and no matter how silly the concerned questions may be, they are never able to piss them off. A live chat agent should never tell a visitor to come up with sensible questions only. You ...
Why LiveChatAgent.com Frequently Asked Questions Pricing Start now Category: proactive chat for website Posted on November 2, 2024 Strategies to improve first call resolution stats: II 1. Minimize call escalations: In order to improve first call resolution, you need to analyze your call center ...
You’re never alone with Comm100 Live Chat. You can chat with fellow agents ‘behind the scenes’ to get help when you need it, add other agents to your active chats, or transfer the chat to another agent. “Our agents loved it when we added live chat to our service model. They ...
Quality customer serviceis the buzz of the market. But to give that awesome quality service you need to make decisions, paths to be chosen and if you go on the right track then you are to reap the rewards.Continue reading“Customers service with live chat!” ...
In embodiments, a method may include displaying a user interface comprising at least two windows, a first window displaying a live chat with a first individual and at least one of the remaining windows displaying content related to the live chat. The method may further include receiving an ...
Free Live chat agent test. Test typing speed, spelling skills, grammar and clarity of speech in an exciting four part assessment. Compare scores with past testers and challenge friends.
Once you set up the password, you’re redirected to theLiveChat Agent app. When you’re there, you can start receiving chats straight away. If you would like to have a look around the app first, switch yourAccept chatsstatus off. If you’re going to continue later, use theLog inoptio...