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On line presence of business has totally changed the marketing and selling strategies. Business are now required to fully support their on line customers, enhance their experience and provide them with quality on line support. Continue reading“A Great Customer Support Tool : Live Chat” WOM has ...
The chat agent can monitor the visitor as to which pages he is surfing, for how long has he been on a particular page and what has guided him towards your website. This will land you with information as to what the visitor is interested in or what he is looking for. It will also ...
LiveChat’s beautifully designed live chat support apps really make it stand out from the competition. What’s more, your staff can use these apps on their laptops, tablets, and mobile devices so they can easily chat with customers while on the go. We also really like that you can add p...
becauseone person can effectively manage a dozen or more 'chats' at one time.You enlarge your customer service footprint without hiring more employees. Many of the questions people ask are the same and you can even have lists of answers that you can copy and paste into chat windows as ...
Pro plan:$39/agent/month Elite plan:$59/agent/month 6.Pure Chat Pure Chat is one of the most accessible live chat solutions you’ll come across in the market. This SaaS customer support tool is known for its simple user interface that builds a seamless experience. ...
Minimize Agent Fatigue By incorporating the canned responses feature into live chat, your business can significantly reduce the burnout caused by answering the same queries repeatedly. This greatly enhances the productivity of the concerned support agent. Moreover,chatbots can be deployed on your WordPr...
Seasoned live chat agentscan handle 3–6 chat conversations at the same time, thanks to the judicious use of personalized responses and quick links — a great improvement over traditional phone customer service. Accessing a larger pool of chat-friendly talent ...
liveBooks are enhanced books. They add narration, interactive exercises, code execution, and other features to eBooks.
You can also choose whether to show the agent’s photo, allow customers to rate agents, enable sound notifications, and more. When you’re happy with how the chat window looks, click on ‘Save changes.’ Setting Up Live Chat on Your WordPress Website ...