In cases where the agents miss an easy FCR, a helpful email should be sent informing them of where they went wrong and what they can do next time. Meetings can be set up in those cases where the agent is making consistent mistakes and the FCR level is far below what it should be. ...
After call work time is a term used to describe the time taken by an agent to complete any transactions or work for a customer after the call has ended. This is considered as an important bit of time in a contact center once a call has ended when the advisor can update the system wit...
In embodiments, a method may include displaying a user interface comprising at least two windows, a first window displaying a live chat with a first individual and at least one of the remaining windows displaying content related to the live chat. The method may further include receiving an ...
Removing an agent doesn’t automatically lower your charge. If you want to pay for fewer accounts go to Subscription and manually change the number of accounts you’re paying for. Change your LiveChat plan You may want to change your plan to get access to different LiveChat features. To ...
ChatBot and LiveAgent Drastically lower your business' operating cost with the help of ChatOverFlow's chatbot/liveagent. It doesn't matter if you are running online or offline business, or if you are a sole proprietor or an Llc, ChatOverflow got a great chatbot/liveagent solution that would...
LiveAgent’sticketingsystem is the star of the show that makes everything run smoothly. You can save up to 95% more money, time, and resources by switching to ticketing. Our ticketing system can gather all of your communication from every single channel you use and organize it for you in...
Getting a chat When a customer starts a chat the first message they receive isan automatic messageset up in the LiveChat Agent app. This way when you get a chat, you have a bit of time to get ready. When the customer starts to type their message, you’ll see what they are writing ...
Getting a chat When a customer starts a chat the first message they receive is an automatic message set up in the LiveChat Agent app. This way when you get a chat, you have a bit of time to get ready. When the customer starts to type their message, you’ll see what they are ...
We are a managed live chat service provider. We provide businesses with fully managed 3rd party live chat agent support for their websites so they can focus on what they do best. We believe in making live chat service affordable and accessible to small to medium sized businesses without an ...
–Nicola Lomas,Live Chat Manager, HSS Hire + Read the Full Story Pre-chat survey Set up a pre-chat survey to collect information about the visitor and their query before chatting for more helpful and efficient support. Based on the information provided, you can also automatically direct chats...