Review source: Capterra This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. OVERALL RATING 5 Reviewed January 2024 JIRA Service Management Review: Great agile task management tool Dawit ...
Jira Service Management - Great IT support tool Rating: 7 out of 10 June 26, 2024 IncentivizedVetted ReviewVerified User - Provide support to business partners within our company - Track & document issues thoroughly via text, video, images - Provides a document forum to communicate / clarif...
Self-service portals SLA management Custom workflows To be clear, Jira Service Management is not an alternative solution to project management. It’s an entirely different tool. The software is designed for IT teams and service-based organizations. Like the other tools, you can try it for free ...
Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira’s open collaborative platform. St...
If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options. *Except Fisheye and CrucibleSummary As mentioned in the Jira Service Management 4.15.x release notes, this version ...
Jira Service Management Score 8.1 out of 10 N/A Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The softwar...
Jira Service Management allows you to add an approval step to a status in a workflow, which allows you to specify if an approval is needed for issue types that are using this workflow. Thanks to that, you can make sure the request is reviewed and approved by the right people bef...
When you use the services, Jira tracks your visit and interactions, device and connection information, third-party integration and service information about you, and information from related partners or related Jira companies. The company will ask for your consent before using your publicly identifiable...
We are aware that when you choose to purchase a Collaboration Software it’s crucial not only to see how professionals evaluate it in their reviews, but also to check whether the actual clients and businesses that use these solutions are genuinely happy with the service. That’s why we’ve ...
Jira Service Management Premiumis designed to help you confidently scale Jira Service Management in the cloud with advanced functionality. For some Premium feature highlights, check out this video: In this guide, we’ll walk through advanced Premium capabilities – for incident management, asset and ...