Review source OVERALL RATING 4 EASE OF USE 2 VALUE FOR MONEY 3 CUSTOMER SUPPORT 3 FUNCTIONALITY 4 Reviewed January 2025 Efficient but Complex: A Robust Tool for Event Service Management Overall, Jira Service Management is a powerful tool for organizing event service requests, offering strong ...
Self-service portals SLA management Custom workflows To be clear, Jira Service Management is not an alternative solution to project management. It’s an entirely different tool. The software is designed for IT teams and service-based organizations. Like the other tools, you can try it for free ...
Formerly known as Jira Service Desk, this product is designed for IT service management (ITSM) and customer support. Jira Product Discovery This is a newer addition to the Jira family, focusing on product management and discovery.Jira Align ...
Read full review In our organization, we are using ServiceNow extensively. Change Management, Incident Management, Problem Management, Time tracking are few modules which we use extensively. This sort of model will work for any product or service based companies as the product is built on ITIL fr...
With the help of Capterra, learn about JIRA Service Management - features, pricing plans, popular comparisons to other Help Desk products and more.
Jira Service Management allows you to add an approval step to a status in a workflow, which allows you to specify if an approval is needed for issue types that are using this workflow. Thanks to that, you can make sure the request is reviewed and approved by the right people bef...
My company doesn't use Jira for service desk management. My organization uses Jira in areas like user stories, ticket tracking for work, dashboards, and kanban boards. How has it helped my organization? The product has improved my organization since it provides a common point of reference for...
Jira Service Management Cloud Enterprise, our top-tier plan, secures and enables high-velocity teams as they grow.
Jira Service Management allows you to add an approval step to a status in a workflow, which allows you to specify if an approval is needed for issue types that are using this workflow. Thanks to that, you can make sure the request is reviewed and approved by the right people befo...
Jira Service Management's Technology & Telecommunications solution helps to deliver excellent customer service, automate repetitive tasks and processes.