Jira Service Management offers two hosting options: cloud and self-managed. Not sure which option is right for you? Check out this overview: Cloud With Jira Service Management Cloud, we host and set up your Jira Service Management site in the cloud for you. This is generally the best opti...
Jira Service Management Cloud Enterprise, our top-tier plan, secures and enables high-velocity teams as they grow.
Read an analysis of JIRA Service Management in our Pros and Cons section. Gain a full understanding of the product's strengths and weaknesses.
At installation time,Jira Service Managementcreates a global permission namedJira Service Management agent access. If agent based pricing is enabled for the instance, users who require access to agent views or functionality need to have this permission. The number of users who are granted this permi...
Jira Service Management is a comprehensive ITSM (information technology service management) platform that enables organizations to manage service requests, incidents, problems, and changes through a centralized, user-friendly interface. Originally launched as Jira Service Desk, it has evolved into a robust...
modules: jiraServiceManagement:queuePage: - key: hello-world-app-hello-world-queue-page resource: main resolver: function: resolver render: native title: hello-world-app function: - key: resolver handler: index.handler resources: - key: main path: src/frontend/index.jsx app: id: '<your app...
Overview What is Jira Service Management? Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides ...
Here’s a quick overview to help you learn theJira Service Managementlingo: How work appears Customerssubmit their servicerequeststo your team through help centers, anembeddable widget, or viaemailorAPIs. How teams work Each team can work on aprojectthat services requests from a certain area –...
You can integrate Jira Service Management with many other products and apps. Learn how to work with a variety of your favorite integrations.
Overview of Forge unlicensed access Before configuring unlicensed access, make sure you understand the different types of unlicensed users. Jira Service Management has three unlicensed user types, reflecting different levels of the user’s relationship with the site: ...