What is a service level agreement (SLA)?What is the difference between ServiceNow and Jira?What is generative AI?What is service request management?What is IT change management?What is problem management?What is IT support?What is a service catalog?
Service requests for new assets, permissions or licenses can come from employees, customers or partners. Service request management defines the most efficient and accurate method for granting or denying these requests, often by using a combination of automation and self-service capabilities. Service cat...
Service requests for new assets, permissions or licenses can come from employees, customers or partners. Service request management defines the most efficient and accurate method for granting or denying these requests, often by using a combination of automation and self-service capabilities. ...
IT Service Management (ITSM) is a set of processes used to manage the design, plan, and delivery of services. Explore processes, benefits, and how-tos.
Request for a free demo Frequently asked questions: 1. What's the difference between ITIL and ITSM? IT service management (ITSM) refers to the practices used to manage IT services within an organization. ITSM involves everything from designing and implementing services to handling incidents, deploy...
1、服务战略阶段（Service Strategy）这个阶段是构建组织的ITSM流程的基础或框架。它涉及到定义组织能够提供的服务，战略性地规划流程，以及识别和开发所需的资产以保证ITSM流程的运转。任何组织的在策略阶段都涉及以下方面：战略管理（Strategy management）评估组织的市场、产品、竞争，并制定IT服务策略。服务组合管理（...
可用性管理(Availability management) 管理IT服务可用性的各个方面。 IT服务连续性管理(IT service continuity management) 管理风险,以确保至少能够满足商定的最低限度的服务水平,以保证业务连续性不会中断。 信息安全(Information security) 维护数据安全性,以及保护组织信息的机密性和完整性。
信息技术服务管理 (ITSM) 是指规划、实施、管理和优化端到端信息技术服务的实践,它旨在满足用户需求和达成业务目标。 通过系统地改善服务请求、IT 支持、IT 资产管理和变更管理的对应流程,ITSM 有助于企业改进用户体验并从IT 基础设施中获得更高生产力。ITSM 还可帮助组织推动执行业务战略,持续遵守法规要求和组织要求...
Modernize service delivery for IT and beyond. Watch the DemoContact Sales Better experiences. Better outcomes. Deliver world-class service management outcomes for IT and the enterprise. See Plans and Pricing2-Minute Overview Ivanti is a Strong Performer in the Forrester Wave™: Enterprise Service ...
Request a demoAffordable IT Service Management solutions to grow with your ambition Modern ITSM tools and practices can help you build the speed and agility your organization needs to transform into a digital-ready “future enterprise” — capable of creating disruption (instead of suffering it). ...