What is ITIL?What is an IT ticketing system?What is incident management?What is a service level agreement (SLA)?What is the difference between ServiceNow and Jira?What is generative AI?What is service request management?What is IT change management?What is problem management?What is IT support...
Service requests for new assets, permissions or licenses can come from employees, customers or partners. Service request management defines the most efficient and accurate method for granting or denying these requests, often by using a combination of automation and self-service capabilities. Service cat...
OTRS (Open Ticket Request System):OTRS是一个成熟的开源票务系统,提供帮助台功能和IT服务管理。它包括事件管理、问题管理、变更管理等功能。 GLPI (Gestionnaire libre de parc informatique):GLPI是一个IT和资产管理系统,具有强大的ITSM模块,允许用户管理IT资源和相关服务。它包括设备管理、许可管理、库存、票务系统等...
Service request management Service requests for new assets, permissions or licenses can come from employees, customers or partners. Service request management defines the most efficient and accurate method for granting or denying these requests, often by using a combination of automation and self-servic...
IT Service Management (ITSM) is a set of processes used to manage the design, plan, and delivery of services. Explore processes, benefits, and how-tos.
Request for a free demo Frequently asked questions: 1. What's the difference between ITIL and ITSM? IT service management (ITSM) refers to the practices used to manage IT services within an organization. ITSM involves everything from designing and implementing services to handling incidents, deploy...
IT服务管理(IT service management 简写ITSM)是IT团队向其最终用户提供:设计、交付、管理和改善等所有IT服务的过程。ITSM致力于使IT流程和服务与业务目标保持一致,从而帮助组织更好地发展。 ITSM的核心概念是认为IT应该作为服务交付。ITSM最常见的场景是请求新硬件,例如:笔记本电脑。假设您要申请一台笔记本电脑,您需要在...
IT service management (ITSM) is a general term that describes a strategic approach to design, deliver, manage and improve the way businesses useIT. ITSM includes all the discrete activities and processes that support a service throughout its lifecycle, from service and change management, to problem...
security, or other policies. In order to handle this appropriately, the service request management ...
Ivanti Neurons for ITSM software is a proven IT service management solution that transforms help desks and support teams into strategic business enablers.