ITIL v3gave a broader look at IT services and added guiding principles on service strategy, design, transition and operation. It also outlined ways for businesses to continuously improve services. Its framework of core publications collected best practices for each major phase of ITSM. These books ...
JIRA Service Management is Atlassian’s IT service management (ITSM) solution. It unlocks all teams at high velocity by: 1. Accelerating the flow of work between IT teams, development teams, and business teams 2. Empowering teams to deliver their service more quickly ...