British Standards Institution
Supplementary releases, including the ITIL v2 glossary in 2005 and the small-scale implementation guide in 2006, further clarified terms and provided enhanced insights into ITSM. This version served as an important stepping stone towards the more robust and comprehensive ITIL v3. ...
DevOps轻量级ITSM技术白皮书 热度: InformationSecurityandServiceManagement forbetterbusinessoutcomes SecurityandRiskManagement ISSMandITIL/ITSMInterrelationship Introduction Overthelastdecade,therehasbeenaradicalchange inthewayorganizationsoperate. ITexecutivesbeargreaterresponsibilityand ...
ITIL v3gave a broader look at IT services and added guiding principles on service strategy, design, transition and operation. It also outlined ways for businesses to continuously improve services. Its framework of core publications collected best practices for each major phase of ITSM. These books ...
iTop stands for IT Operations Portal. It is a complete open source and web-based IT service management platform, including a fully customizable CMDB, a helpdesk system, and a document management tool. It is ITIL compliant and easily customizable and extensible thanks to a high number of add-on...
. 在ITSM(IT服务管理)领域,受到广泛关注和欢迎的企业信息化“最佳实践”,是以“流程”为主线,以标准化为框架,以管理为核心的。 简单说一下ITIL的历史发展: 作为2001年由英国政府计算机和电信中心(CCTA)整合而来的英国商务部,从20世纪80年代开始就致力于研究和解决“IT服务质量不佳”的问题。1989年,CCTA发布了一...
helpdesk asset-manager inventory ticketing data-center cmdb glpi itsm itil dcim assets-management hacktoberfest itam license-management impact-analysis Updated Feb 14, 2025 PHP veops / cmdb Star 1.6k Code Issues Pull requests Discussions CMDB: configuration and management of IT resources pytho...
core modules. This is the definition and interpretation of the Service Management term used throughout this guide and is a core principle of ITIL. Another core principle of ITIL and IT Service Management is the provision of quality Customer service. This is achieved by ensuring that Customer ...
That’s why we suggest you test the potential of ITIL through an ITSM Demo provided by EasyVista. The EasyVista platform facilitates the implementation of the best ITIL practices, in line with the unique characteristics and specific objectives of your company. In addition, EasyVista’s ITSM is ...
ITIL (Information Technology Infrastructure Library) Certifications demonstrate an IT professional's expertise in IT Service Management (ITSM), emphasising industry best practices for efficiently managing IT services and ensuring they align with business objectives. This ITIL Training offers insights into ...