翻译：What is the relationship between ITIL and IT operations management?Relationship between ITI and IT operation and maintenance management ITIL was born abroad. At that time, IT was necessary to conduct orderly and transparent management for IT and business in telecommunication, finance and other i...
所谓BPM(Business Process Management),即业务流程管理,是指根据业务环境的变化,推进人与人之间、人与系统之间以及系统与系统之间的整合及调整的经营方法与解决方案的IT工具。业务流程管理应 该包括"建模-实施-监控-管理"等过程,要具备其所需的所有服务与工具才能叫作BPM。 现在的信息系统开发方式的缺点在于对需求表达...
服务验收测试失败率未获得客户签字的服务验收测试的百分比 服务资产和配置管理指标(Service Asset and Configuration Management) 验证频率对配置管理服务(CMS)内容进行物理验证的频率 因CMS信息不准确导致的事件数量由于配置管理信息不准确而报告的事件数量 CMS验证工作量对CMS内容进行物理验证的平均工作量 CMS覆盖率在CMS中...
翻译: What is the relationship between ITIL and IT operations management? Relationship between ITI and IT operation and maintenance management ITIL was born abroad. At that time, IT was necessary to conduct orderly and transparent management for IT and business in telecommunication, finance and other...
围绕产品与服务,四个维度分别 是 :组织与人员 Organization & People)、信息与技术 Information & Technology),合作伙伴与供应商 (Partner & Suppliers),价值流与流程 Value streams & Process)。 服务关系管理 服务关系管理(Service Relationship Management)就是基于服务提供者与服务消费 ...
Business Process业务流程 Call呼叫 Capacity Database, CDB能力数据库,CDB Capacity Management能力管理 Capacity Planning能力规划 Category类别 CCTA Risk Analysis and Management Method, CRAMMCCTA风险分析和管理方法,CRAMM Central Service Desk集中式服务台
IT management is strongly influenced by the major process frameworks ITIL, COBIT, and CMMI. 1 However, these frameworks are inconsistent with important tenets of Business Process Management thinking. Examples of this inconsistency are provided, including an analysis of ITIL's Value Network advocacy. ...
Business process 业务流程 Business recovery objective 业务恢复目标 Business recovery plan framework 业务恢复计划框架 Business recovery plans 业务恢复计划 Business recovery team 业务恢复小组 Business Relationship Management (BRM) 业务关系管理(BRM) Business request 业务请求 Business Unit (BU) 业务单元(BU) By...
IT management is strongly influenced by the major process frameworks ITIL;, COBIT;, and CMMI;. 1 However, these frameworks are inconsistent with important tenets of Business Process Management thinking. Examples of this inconsistency are provided, including an analysis of ITIL;'s Value Network advoca...
ITIL术语中英文对照表 编号123456789101112 英文术语名AcceptanceAccessManagementAccountManagerAccountingAccreditedActiveMonitoringActivityAgreedServiceTimeAgreementAlertAnalyticalModelingApplication 13ApplicationManagement14ApplicationPortfolio15ApplicationServiceProvider16ApplicationSizing17Architecture18Assembly 19Assessment20Asset21Asset...