service transition(processes:change management变更管理、release and deployment management发布和布署、service assetand configuration management服务资产和配置管理); service operation(processes:event management事项、incident management故障、request fulfillment请求的履行、problem management、access management;functions:servic...
The ITIL framework is a widely recognized set of best practices and guidelines for managing IT services andIT service management(ITSM). The ITIL service lifecycle is a core concept within the framework and represents the path that IT services follow throughout their existence. It's important to ...
IBM：IT服务管理／ITIL概念简介 IBMGlobalServices IT服务管理/ITIL概念简介 ChenLei(chenle@cn.ibm.com)2019/2/18 ©2002IBMCorporation IBMGlobalServices AgendaIT服务管理历史ITIL基础 2 ©2003IBMCorporation IBMGlobalServices IT组织的演变 协作制定服务内容提供所需的资源/技术支持服务的运作 后勤(文秘/...
Processes within ITIL represent the structured steps and activities that guide IT service management. These procedures assist businesses in increasing efficiency, lowering waste, and improving the caliber of their services. They cover a wide variety and are intended to maintain and enhance IT services....
Such approaches, however, have failed to address the deployment of the service level management (SLM) process. Yet, the SLM process has been criticized as the most important process in ITIL framework and that is highly dependent on the other processes. In this paper, an ontological metamodel ...
Offering pivotal data for all ITIL service management processes, it details service specifics, their current status, and interdependencies. The Service Catalog Manager oversees this realm. Availability Management: Primarily aiming to ensure the availability of IT services, this process touches upon every...
5.2.11 服务配置管理 Service configuration management 汉远网智的注释:配置管理的核心在于为了数据的统计分析,为了历史的追溯,为了在岗位之间进行信息的共享,以及为了在流程中能够利用数据,配置管理是一个信息化工作的集中存储、关联、分享的统一数据源。 Key message: The purpose of the service configuration managemen...
⇒ 'ITIL V4 processes' based on YaSM(in our YaSM® Service Management Wiki)If organizations are to keep things simple and become more agile, they will likely need processes that are somewhat less complex than the 26 service management processes familiar from ITIL V3.In...
This paper study the IT service management framework and associated processes' definition, operation and the management methods of DC Company based on Information Technology Infrastructure Library (ITIL). Key performance indicators (KPI) and the service level agreement are applied to DC Company, both ...
ITIL 2011 “ITILFND03 - Generic concepts and definitions” The purpose of this unit is to help the candidate to define some of the key terminology and explain the key concepts of service management. Specifically, candidates must be able to define and explain the following key concepts:=== 03...