Question: Do you have strong communication skills? Answer:You can relate success stories and any interesting interactions you had with clients, especially if it portrays good customer service skills. Explain how you have solved problems and created positive relationships with customers. Question: Describ...
Now, let’s explore a few of the customer service interviewing “classics.”Question: Why do you want to work in customer service?Why do they ask this question?To check if you’re a good fit for the position. To check if you already have customer service experience. To hear about your...
A good customer service interview question helps you determine if a candidate has drive, coachability, positivity, empathy, and shares your company values. These traits and characteristics are most important when it comes to hiring a new customer service rep because you can teach team members speci...
Sample Answer 1 – Customer Service Rep at a Department Store “At my last customer service job, I had to deal with a product recall. We got many complaints from agitated patrons. In order to make people feel heard, and keep my coworkers from getting overwhelmed, I made a script for ha...
So, let’s talk about technique. You need to have a strategy for answering phone interview questions. If you’re asked a straightforward interview question, like, “Do you have experience with [insert skill, technology, or tool here]?” responding is pretty simple. While you don’t just wa...
Tech for Good Article 2 min read Customer service scorecard: How to build one + free template A customer service scorecard can help you improve your support team’s performance and reduce customer churn. Learn how to create one and what to include. ...
1a. Why are you looking to work incustomerservice? This question is frequently asked because it takes a unique temperament to work in customer service. The recruiter will want to know that the candidate is aware of what the job takes and that they will fit in the role and within the comp...
Think about it this way: would you ask a customer service rep the same questions you’d ask a software developer if you wanted to find the right match for a position? Probably not. Some of the Capital One interview questions are ultimately role-specific, so they aren’t used by every hi...
1. Dale's question is one that every interviewee feels nervous about answering. It's about a "weakness," or something you're not good at. In this situation, you need to choose a reall weakness that isn't too serious for the job you're interested in. And then you need to describe ...
This question comes from Gautam Gupta, co-founder and CEO ofNatureBox. This is the perfect behavioral interview question because it looks directly at motivations and interests. You can gauge someone’s “why” very quickly—do they work for the money, the status, the appreciation?