Customer service representatives are needed in all fields; finance, manufacturing, medical and insurance, just to name a few. Employers rely on them to establish beneficial communication between company and customers. Let’s refer to the job interview – Job Interview Questions and Answers for Custom...
A good customer service rep should be able to accurately complete repetitive tasks. The interviewer wants to ensure you can manage the dull processes in the role. Highlight your organizational skills, efficiency, and ability to maintain high-quality work no matter what. In addition, acknowledge th...
A good customer service interview question helps you determine if a candidate has drive, coachability, positivity, empathy, and shares your company values. These traits and characteristics are most important when it comes to hiring a new customer service rep because you can teach team members speci...
Common general interview questions asked in a customer service interview and how to answer them. Behavioral customer service questions and how to answer them. Situational questions and how to answer them.You’ll also get plenty of sample answers you can base yours on and additional tips to stand...
"I believe excellent customer service is provided when a customer service representative listens and shows genuine empathy. With those two skills, the customer service rep will be able to understand the problem and, hopefully, solve the challenge on the first call." ...
Tech for Good Article 2 min read Customer service scorecard: How to build one + free template A customer service scorecard can help you improve your support team’s performance and reduce customer churn. Learn how to create one and what to include. ...
Prepare to interview. Customer service rep candidates should be prepared to interview with confidence and knowledge of the job they’re pursuing. Not all interviews are the same, so it’s important to study commoncustomer service-centric interview questionsbefore you begin. ...
Below are a few tips that will help you to train more confident and successful customer service representatives. 1. Let them learn the products It’s important that the rep has a first-hand experience using the product or service you are offering. I’m sure many of us had the experience ...
Customer service scorecard: How to build one + free template A customer service scorecard can help you improve your support team’s performance and reduce customer churn. Learn how to create one and what to include. Customer retention Download 150 customer success interview questions ...
Customer service hard skills and soft skills What personality traits make a good customer support rep How to improve customer service skills How to list your service skills on a resume If you want to learn more about delivering excellent customer service, you can also read: Do You Know What ...