A good customer service interview question helps you determine if a candidate has drive, coachability, positivity, empathy, and shares your company values. These traits and characteristics are most important when it comes to hiring a new customer service rep because you can teach team members speci...
How was the service? Read the job description to prepare for this question; a few key facts or some knowledge show a genuine interest and commercial awareness. 5. Why do you want to work here? To answer this question you must have researched the company. Reply with the company’s attribut...
This question gives you the opportunity to tell the interviewer about how you developed a Monday-morning prize-giving incentive to get your team fired up for the week. Or how you introduced daily staff meetings to keep your team engaged with the goals of the organisation. Or implemented a bud...
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If you do not have any customer service experience, you can use your experience as a customer to answer this question. For instance:For me, good customer service means providing friendly and helpful service and working a little bit extra to help out customers. For example, I recently went ...
This is an important question for candidates to show belief in themselves and that they understand what is required to excel in a customer service job. Some suggested points to share in an answer include the following: "I am a good problem--solver and can work independently. For example …...
2. Why do you want to work as a customer service representative? Why they ask this: This question is another one meant to assess your skill level and qualification for the position you’re applying for. While it might seem like they’re asking you why you want to work here (hint: the...
Question: How do you interact with people? Answer:Describe your style. Put your best foot forward – if applicable, use words such as friendly, enthusiastic, informed, quick, patient, and lucid. These are just some of the commonly asked interview questions for customer service representatives....
A Connection: Apply your chosen skill or characteristic to the job you’re interviewing for to show the hiring manager how you would use the ability in the workplace. Sample Responses The following sample answers can help you with the question, “What does customer service mean to you?” Rat...
The interview question ‘why would you like to work in customer service’ is among many other motivation interview questions asked in job interview. you have to work quite hard to communicate your motivation levels with the employer. It is because the mo