One of the best ways to improve guest experience in a hotel is to offer unique experiences related to the local area. Guests appreciate when hotels help them explore nearby attractions, restaurants, and entertainment venues. This adds value to their stay and helps create memories that they will...
Guest satisfaction is the cornerstone of a thriving hotel business, reflecting how well your property meets or exceeds the expectations of its guests. It relies upon the quality of service, cleanliness, comfort, and overall guest experience. Guest satisfaction in a hotel can often be quickly eva...
Surveying before check-in: the customer experience starts long before a guest even arrives at your hotel. You can ask your guests a few days before arrival about their expectations and whether they have any dietary restrictions. Some hotels are environmentally friendly and give guests the choice ...
Before we jump into the metrics, let’s first define what guest satisfaction means in the hotel industry. Guest satisfaction encompasses how a guest feels about their entire stay experience, from booking to checkout. This includes their experience on your website, in your lobby, in their guest...
The in-room experience should match the process so far. Allowing the guest control of amenities such a the room temperature and lighting via a mobile device would certainly improve their stay. They can further use the same hotel self-service app to request anything they might otherwise have to...
PAGE 如何提升酒店服务质量 How to Improve Hotel Customer Service 论文摘要淳安县千岛湖镇是一个仅400平方公里、5万常住人口的小镇,却是一个拥有573平方公里国家一级水域和1078个翠绿小岛的国家级风景名胜区,千岛湖开元度假村是淳安县千岛湖镇目前唯一的一家五星级酒店,在当地乃至整个浙江省酒店业具有较高的威望和...
Bethesda, Md. — Sept. 6, 2018—StayNTouch,Travel Tripper, andTrustYouhave partnered to launch a new report that examines guest experience trends and their adoption in the hotel industry. The report provides key insights and takeaways to empower hoteliers to improve their own guest-driven deci...
These guest room updates will make your out-of-town visitors feel pampered and special. You'll be surprised at how easy it is to improve your guest bedroom so it feels like a 5-star hotel.
It offers welcoming ambience, memorable experience and classic culinary tour. It boasts 828 guest rooms & suites, 151 apartments, 8 multi-function rooms, 1 Grand Ballroom and 9 dining venues. It is one of the perfect choices for your stay in Guangzhou! Business Hotel ◎ Lavande Hotel Lavande...
When hotels meet the gap between guest expectations and the reality of the guest experience, reviews will improve in quality and substance. Travelers rely on these reviews to set expectations, creating a positive feedback loop that benefits your property. As such, all guests should be encouraged ...