Improving the guest experience through service innovation: Ideas and principles for the hospitality industry. Cornell Hospitality Roundtable Proceedings 3 (7), June.Enz,C.A., (2011). Improving the Guest Experience through Service Innovation: Ideas and Principles for the Hospitality Industry , (3),...
the healthcare industry has evolved,” says Dr. Merlino, “It’s advanced from an idea that the patient experience is about happiness and satisfaction to an understanding that it’s much more transformative than that.”
Healthcare IT professionals can support their organizations by investing in and implementing technology that helps employees provide a positive patient experience. Although we typically think of improvements to the patient experience as outward-facing, like providing thorough medication in...
Join us as Joyce Pang (Guest Insights & Strategy Manager) shares how Spirit Airlines is flying higher and soaring further by investing in their guests.
become contactless, and seamless integrations (API’s). Whereas it used to be that technology, in the hotel or the room, was isolated and performed a specific function. That has all changed now, and for the guest – all the technology should feel and function as one seamless experience. ...
At the Georgia Aquarium, the guest experience was detrimentally impacted by the manual and outdated magnetometer security systems that welcomed more than 2.5 million guests a year. With tons of guest feedback expressing their frustration with security qu
Guest post by Charlotte Hovet, MD, MMM, and Joseph Kim, MD, MPH. Charlotte Hovet, MD, MMM Remember a few years ago, when online shopping was first getting started, and everyone used words like “e-tailer” to refer to companies that sold stuff on line? When was the last time you he...
Design science Problem solving Practical problems Health care Home care Theory of Constraints 1. Introduction If Mrs. Johnson has to move into an assisted-living facility because she needs help with her daily insulin injections, everybody loses. As we get older, living in our own homes as long...
Revive in the pristine air of the Himalayan foothills and receive complimentary nights on your stay... Repeat Guest Benefits For dedicated patrons who wish to continue their wellness journey, Ananda offers many benefits. Read... Ananda Spa ...
Guest Editor Linda Long-Bellil, PhD, JD, University of Massachusetts Chan Medical School, USA Janelle Weise, PhD, MPH, National Centre of Excellence in Intellectual Disability Health, Australia Submission Status: Open| Submission Deadline: 14 March 2025 ...