One of the most important questions hotel managers and staff face is how to improve the guest experience in a hotel environment. From personalized services to staying ahead with technological trends, offering an exceptional experience helps convert one-time guests into returning customers. Every ...
The in-room experience should match the process so far. Allowing the guest control of amenities such a the room temperature and lighting via a mobile device would certainly improve their stay. They can further use the same hotel self-service app to request anything they might otherwise have to...
However, delivering true personalization—customized experiences that cater to individual guest preferences—has remained elusive for many. Allin by Alliants is set to change that. Who and What is “Allin?” Allin is a sophisticated AI feature embedded within the Alliants guest experience platform....
Keep your team updated on industry trends and new technologies that can enhance the guest experience. Use role-playing exercises to help staff handle various customer scenarios, from dealing with complaints to upselling menu items. This hands-on practice can boost confidence and improve performance....
These guest room updates will make your out-of-town visitors feel pampered and special. You'll be surprised at how easy it is to improve your guest bedroom so it feels like a 5-star hotel.
5 ways to deliver a connected experience Here are five strategies you can use to offer a more connected customer experience: 1. Improve customer data accessibility Truly optimizing the customer experience requires a holistic view of their wants, needs, and evolving expectations. In oth...
If you are an astute business owner, the answer should be for as short a time as possible. The longer they stay on the phone, the more fidgety and irritable your customers will grow. Here are some tips on how to improve customer experience to avoid this unpleasant experience. ...
Here are the most proven ways to improve hotel guest satisfaction that should work wherever your hotel is located in the world… 1. Use consistent messaging in your hotel marketing This is quite similar to online dating. It’s one thing to say you’re fun and witty, but it’s another t...
PAGE 如何提升酒店服务质量 How to Improve Hotel Customer Service 论文摘要淳安县千岛湖镇是一个仅400平方公里、5万常住人口的小镇,却是一个拥有573平方公里国家一级水域和1078个翠绿小岛的国家级风景名胜区,千岛湖开元度假村是淳安县千岛湖镇目前唯一的一家五星级酒店,在当地乃至整个浙江省酒店业具有较高的威望和...
68% of respondents recognize the need to improve their use of mobile technology to improve the guest experience. In addition, the survey also reveals interesting trends about guest communication and staff responsiveness, mobile booking and check-in, the use of guest data to improve guest stays, ...