Could we have done better? Please let us know. I’d be happy to assist if you have any other questions or concerns. Regards, [YOUR SIGNATURE] Now that you know how to apologize for mistakes you’ve made, how about learninghow to politely declinecustomer requests?
If you’ve exhausted all efforts to de-escalate the situation and the customer continues to be disrespectful, it’s okay to politely end the interaction. Remember, you’re well-being matters. Personally, as someone who has coached and led team members in the trenches of service, I believe ...
Above all else, minding your target audience and taking stock of the type of email you're sending is critical here. If you pitch a freelance project to someone you haven't worked with before, you may want to wait at least a week, as following up in two days can come off as pushy. ...
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If you don't feel that you can provide a glowing testimonial of the person, it's best to politely decline to write them a letter of recommendation. Providing a half-hearted recommendation isn't fair to the job seeker or the hiring manager. You also don't want to put your own ...
If you’ve exhausted all efforts to de-escalate the situation and the customer continues to be disrespectful, it’s okay to politely end the interaction. Remember, you’re well-being matters. Personally, as someone who has coached and led team mem...
You can handle proofing personally if you have an eye for errors – all that temping I did paid off! – but also remember that we can be particularly blind to mistakes in our own work. Just make suresomeonescans the text for typos, as they will surely be there, even with the best co...
Perhaps they have too much work to do, they got stuck in traffic, or their cat is sick.Whatever the reason or the relationship between the two of you, try to respond politely.This will help maintain a good relationship and further communication. ...
Once the customer grasps the situation, you can politely request that they consider removing the negative review, unless they voluntarily offer to do so. It’s crucial to maintain a positive outlook during such interactions, as a composed and understanding approach can be highly effective in ...
Use Up/Down Arrow keys to increase or decrease volume. Podcast:Play in new window|Download|Embed When you call someone a “gatekeeper,” you maythinkyou’re saying something about that person, but people who know the true nature of gatekeeping hear something very different. Join James for thi...