Guest feedback. 2. Sensitive Personal Information The term “sensitive information” called in GDPR “special categories of personal data”, refers to information related to your physical or mental health, racial or ethnic origin, political opinions, religious or other beliefs, your sexual life, gen...
In our hotel you have the possibility to use free of charge the WiFi network operated by the company GuestTek (Alberta, Canada). For more information about this data processing, please refer to Guest Tek's privacy policy, which will be displayed to you before you log in to the WiFi netwo...
By renovating a hotel and improving the insulation in guest rooms and quality suites, owners can reduce operational costs while maintaining comfortable indoor climates. By installing improved insulation solutions during a renovation project, hotels can: Reduce energy bills, due to a greater thermal ...
no nothing. 9. No response / feedback to complaints. Nobody cares. I made a complaint to the Evening Manager on site, she made a promise to talk to the Hotel Manager, and get back to me via my email address. As of 4 weeks later, no response. I clearly understand that issues happe...
Pre-arrival: Guest room reservation before arriving at the hotel To handle your room reservation on a centralized basis Basic personal information: full name, date of birth, nationality, address, personal phone number, email address, gender, residential country, company name and position, company co...
Response fromSofitelSHHyland,Guest Relations ManageratRadisson Collection Hotel, Hyland Shanghai RespondedJan 8, 2020 Dear Hugary1, We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will sha...
Response fromVáclav Stříbrný,Guest Services / Front OfficeatGrandior Hotel Prague Responded1 week ago Dear Lutonlord, thank you for your recent stay and for your TripAdvisor review. I am glad that inspite of a few minor things your overall experience at the Grandior Hotel was a ...
How Do I Submit a Hotel Review? Information on submitting a Review for a Hotel and viewing existing Reviews Return to Home Page Would you like to provide feedback about this article?
The guest will tell you something is wrong even though they might deny it when you ask them. Many times the complaint is not about you but about what the guest encountered earlier in their day. Listen to your guests and respond quickly to their problems (even if it is not your fault)....
Happy guest,Trip Advisor Review As I wrote in the guestbook, I found the hotel to be perfection. It offers precisely the kind of atmosphere we most appreciate: beautifully homey, eclectic, organic, warm, inviting and comfortable; the sort of place that welcomes conversation as well as privacy...