Being in the hotel industry, you must know that delivering the best services is prominent. While it’s always good to have happy and satisfied guests, the challenging task begins when you come across angry guests and don’t know how to handle the hotel guest complaints? Or, how to deal w...
Tip:You might want to get some tips onhow to handle hotel guest complaints. Why should hotels respond to reviews? As a matter of fact, reviews when published are open and public for the world to see and act on. A study says that: A difference of 1 star in the ratings can result in...
Reduced customer complaints Reduced product returns Reduced churn The message is clear: your brand needs to provide an outstanding digital customer experience, or your audience will switch to your competitors. What Makes a Good Digital Customer Experience? Great digital CX isn’t just about the usabi...
Have cash ready to pay for the hotel fee.You will also be required to provide a deposit, which is generally the equivalent of one night’s stay. Some of the bigger hotels in major tourist cities will accept Visa or Mastercard, but the vast majority of hotels in China will only accept c...
Medellín has two airports, one in the city and another in Rionegro. In addition, you will find multiple options for transportation, here we tell you how you can get to them easily and everything you need to know. How to Get to Medellín from the Airport Foreigners may be confused with ...
Selepak points out that when customers make complaints about a company on Twitter, "not only is there the potential for that complaint to go viral and be seen by millions, but there is also the potential that a negative tweet can remind other users of a negative experience they had with ...
It’s not any better for hotel staff, as they have to devote significant time and energy to resolving errors or complaints, which can take their focus away from improving the guest experience. Meanwhile, housekeeping and other teams may struggle with sudden schedule changes or miscommunication stem...
Also important to know: Hostelworld keeps an eye on that. They are not stupid and after being around for years, they know how to handle these things. Also it is important to keep in mind all the other real ratings a hostel receives anyway. So when you have your own faked rating of ...
Guest Service Associates provide excellent customer service to guests. They handle check-in and check-out procedures. They manage reservations and modifications. Guest Service Associates resolve guest issues and concerns promptly. They maintain a tidy and organised front desk area. ...
Be sure to train your hotel manager and staff to follow processes, and empower them to deal with guests, and handle complaints. Equip them to do whatever it takes to satisfy the people who stay in your hotel. Hotelogix provides guidance onhow to train guest-facing staff. ...