Being in the hotel industry, you must know that delivering the best services is prominent. While it’s always good to have happy and satisfied guests, the challenging task begins when you come across angry guests and don’t know how to handle the hotel guest complaints? Or, how to deal w...
As a hotel manager or owner, you know that guests can be unpredictable – some may leave glowing reviews, while others may have a laundry list of complaints. Either way, it’s important to know how to respond to these reviews in a way that benefits your hotel. In one of our previous ...
There are many ways to deal with complaints or angry customers, I’ve written a number of articles on the different ways to do so, and today I want to add an excellent technique. The idea is to say something that lets the customer know you understand the problem, you’re in sync with...
it’s always a good idea to have a backup plan. Using reputable booking platforms like Trip.com or Agoda can help ensure that the hotel you choose is licensed to host foreign guests. These platforms often provide live support to verify the hotel’s status, making your booking process smoothe...
Airport buses behind Nutibara hotel 4. Bus from the Medellín Airport (or to the Airport) The official airport bus is one of the cheapest way to get to/from José Maria Córdova airport; the fare is only 20,000 pesos. The airport buses are small, with only 19 seats. But this is an ...
Check to see if there are registered complaints with theBetter Business Bureauor other agencies like Whois and Scam Detector. See if they have reviews, and if they do, read the reviews. Are there satisfied customers? Are there repeat customers? Make sure there are a good number, as a mere...
Guest accommodation issues, e.g., booking hotel rooms too late. Damage or delay on your wedding dress Noise complaints—common for backyard weddings Unanticipated guests, including plus-ones and kids Wedding license or officiant errors How to Stay Stress-Free on Your Wedding Day ...
Improved customer experience: hotels and restaurants can be frantic environments, with in-house employees familiar with the seemingly nonstop cacophony of ringing phones, guest complaints, urgent issues and demanding diners. Amid all that movement and color, it can be difficult to find time to devel...
Guest,WHO,WHAT,HOWGuest,WHO,WHAT,HOW Previoushotelexperience 以前住酒店的经历 Thepricetheypaytoyourhotel 他们所付给酒店的价格 Currentmoodsorfeelings 客人当时的情绪或感觉 Self-respectandego 自尊与自我 Pre-setnotionaboutyourhotel 对于你酒店先入为主的看法 Toserveourguestseffectively,thereforeweshould 为了...
This section, on how to become a guest service associate in India will guide you through the essential steps and qualifications required to embark on a fulfilling career in this role. Whether you aspire to work in a hotel, resort, or any hospitality establishment, understanding the pathway to ...