This shows that the hotel and its staff are concerned with the welfare of the guest.这表明酒店和酒店的员工关心我们的客人。Calm down the guest, avoid guest to shut in the public area and face to the staff who was complained.安抚客人使其冷静下来，避免客人在公共场合喊叫并且避免客人面对其投诉的...
Effectively handling guest complaints is of the utmost importance when it comes to a hotel's reputation. That's why we created this must-read guide.
实训对话1:(1)AttheReservationDeskGuest:Youareaclerkinthecompanyandyoucallthehoteltoreserveameetinghallwhichcanhold120peoplefor3days.Receptionist:Youanswerthephoneandmakethereservationfortheguest.实训对话2:(2)AttheReservationDeskGuest:Youareanemployeeinthecompany.You’dliketoreserveameetinghallwhichcanhold200...
Handling Complaint处理投诉程序.doc,STANDARD OPERATING PROCEDURE 标准操作程序 HANDLING COMPLAINTS 处理投诉 Task Number: 任务号: HK – GE 0010 Department: 部门: Housekeeping 客房部 Date Issued: 制定日期: August 2005 2005年8月 Guest Expectation: 客人期望: I
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2, General Manager of the hotel reception and TRANSFERS the guests of representatives, reach out to the guests for their comments, handling guest complaints, accept suggestions and advice on hotels. 翻译结果4复制译文编辑译文朗读译文返回顶部 2, on behalf of the hotel guests during the reception an...
Well-known travel services have a good grasp of customer service and communication skills, adept at handling guest complaints. 翻译结果2复制译文编辑译文朗读译文返回顶部 The knowledge traveling service knowledge, grasps to the guest serves the communication skill, excels to process visitor's suit. ...
Active and enthusiastic answer guest's questions, handling guest complaints, and establish a good relationship 翻译结果3复制译文编辑译文朗读译文返回顶部 Active and enthusiastic answer guest's questions, handling guest complaints, and establish a good relationship 翻译结果4复制译文编辑译文朗读译文返回顶部 ...
I handling guest complaints 翻译结果4复制译文编辑译文朗读译文返回顶部 I can deal with complaints 翻译结果5复制译文编辑译文朗读译文返回顶部 I can process the visitor to sue 相关内容 aJohn is sure 约翰是肯定的 [translate] a理想很丰满,现实很骨感 The ideal is very plentiful, reality very bone feel...
Dealing with a number of functions within the framework of the guest complaints and conveying the instructions of the appropriate 翻译结果5复制译文编辑译文朗读译文返回顶部 Processes in some scope of official duty the visitor suit and transmits manager's instruction correctly ...