9. IT Help Desk Training for IT Professionals by Computer Cavalry (Udemy) This is a 10 lecture course designed for training those who wish to move to IT Support or customer service roles. It aims to deliver guidance and introductory knowledge in IT related topics such as Troubleshooting, Activ...
In this course we will cover a number of technology items, focusing on the Help Desk Professional. If you are new to IT, or have been in technology for sometime, this course will give you the foundation that you need to either get that IT job, get promoted, or improve your existing ...
Where can I find a half-day interactive workshop to improve my help-desk team’s soft skills? My help-desk team’s technical skills are great, but some need help with the words they use with our customers. Where can I find a training course to get everyone on the same page?
Solve all customer cases at the service desk that's all about effortless, high-quality, and secure assistance. Intuitive solution HelpDesk boasts an exceptionally user-friendly interface and workflow, making it easy for your team to navigate it. You don't need extensive training or technical exper...
the majority of my free time learning new computer features. I started out as a Help desk technician and currently work as a Network Administrator for a local MSP. I'm currently in charge of training new help desk technicians for our business and I also provide top tier support when ...
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Solve all customer cases at the service desk that's all about effortless, high-quality, and secure assistance. Intuitive solution HelpDesk boasts an exceptionally user-friendly interface and workflow, making it easy for your team to navigate it. You don't need extensive training or technical exper...
1. Provide hands-on training for help desk agents with sandbox environments Sandbox environments provide organizations with a replicate versions of their applications for user testing and training. With a tool like Whatfix Mirror, easily create sandbox environments of your help desk, along with its ...
Support center professionals can stay at the forefront of industry trends and best practices, driving both personal and organizational growth, by combining HDII industry leading events and training. Leverage these unparalleled opportunities to network, engage with industry leaders, and access a rich vari...
Welcome to Help Desk Lite. We hope to be the starting point for programmers looking for valuable information on a variety of topics within the world of computers and programming. On the site you will also find links to resources that we found valuable when we were starting out. There is a...