Workforce engagement management provides instant access to schedules, time-off requests and performance insights in an all-in-one solution. Managers and agents can quickly access the information they need for efficient job performance, gaining timely insights to act swiftly and achieve better results. ...
Genesys Workforce Engagement Management makes it easy to elevate your employee experience, accelerate your team’s impact and realise exceptional value. One platform to simplify operations A unified platform with natively integrated CCaaS and WEM capabilities simplifies deployment and administration. And the...
Workforce engagement management Great customer service doesn’t come without first understanding your workforce engagement. Make service team management easier with long-term workforce planning, forecasting and scheduling; unified communications and collaboration, performance management and more. ...
Workforce engagement describes the level of commitment and enthusiasm employees feel for the work they do, the customers they serve and the company that employs them.
With its Workforce Engagement Management (WEM) offering, Genesys provides a comprehensive workforce optimization solution that simplifies the agent experience and helps organizations drive results and employee satisfaction with capabilities such as call recording, screen recording, quality management, performance...
Genesys provides flexible options to meet your functionality needs. If only a subset of users require workforce engagement management (WEM) capabilities, a WEM add-on license may be purchased on top of the Genesys Cloud 2 Digital license for them. Thus, flexibility is provided to meet the needs...
Head of Resource Management DNB Automated workforce planning, accuracy and consistency Executing skills and schedule updates in one place can dramatically reduce the time and costs associated with manual operation, daily skills and schedule changes. In addition, you have a wealth of information at your...
Our dedicated team of digital, artificial intelligence (AI) and workforce engagement management experts is committed to your success. Whether you’re hoping to improve customer satisfaction, reduce churn or achieve any other desired outcome, we’re here to help. With our support, you can maximize...
For example, if a subset of users requires digital capabilities, a digital add-on license may be purchased in addition to the Genesys Cloud CX 1 license for them. Similarly, if a subset of users requires workforce engagement management (WEM) capabilities, a WEM add-on license may be purchase...
Genesys Cloud provides a unified, modern SaaS architecture with a single set of pre-integrated microservices for customer experience and workforce engagement management (WEM) on a single codebase. Extensive integrations, open APIs, rich developer tools and native artificial intelligence enable personalized...