您可以从座席控制面板访问您的日程安排。 在这里,您可以查看日程安排、不遵守通知以及提交和管理休假请求。访问你的时间表从座席控制面板或座席活动视图访问您的日程安排,并按周、月或年查看日程安排。 查看有关不合规通知的详细信息。 查看座席时间表 座席活动视图 我的计划视图 查看未遵守通知 关于报表、视图和仪表...
在选定的页面上,您可以进行筛选和排序以缩小搜索范围,并快速识别要管理或查看的项目。 要按列量度对移位交易进行排序,请执行以下操作:单击管理员。 在“ 劳动力 管理” 下,单击要打开的页面。 注意: 筛选选项因您的选择而异。 例如,“筛选器列” 菜单或筛选器选项列表。 在相应的列标题中,单击 “ 筛选列” ...
With its Workforce Engagement Management (WEM) offering, Genesys provides a comprehensive workforce optimization solution that simplifies the agent experience and helps organizations drive results and employee satisfaction with capabilities such as call recording, screen recording, quality management, performance...
Workforce engagement management (WEM) involves strategies and tools to maximise the engagement, performance and satisfaction of employees. In the context of a call centre, this could involve scheduling and workforce optimisation tools, performance management systems, learning and development programs, and ...
Agent's Guide Information for Agents about using Agent Desktop, Workforce Management and other Genesys Engage cloud user interfaces. See alsoGet started for Agents. Administrator's Guide Information for administrators about using Platform Administration, Reporting and other Genesys Engage cloud user interfa...
Practical guide to modern workforce planning Frequently asked workforce management questions How do you forecast a workforce’s needs? Workforce forecasting involves predicting your future staffing needs based on current data and trends. This can involve analyzing your current workforce, considering your st...
This new component is designed to be deployed as a plugin to the VMware Horizon Client installed on the end-user workstation. See the Genesys Softphone page in the Genesys Supported Operating Environment Reference Guide for more detailed information and a list of all supported operating systems. ...
Actions that a user takes on workforce management entities add data to the audit log viewer. Here, you can use auditing functionality to view detailed information about workforce management functionality.Show me the available workforce management entities and viewable actions taken Notes: The audit ...
Genesys Cloud provides a unified, modern SaaS architecture with a single set of pre-integrated microservices for customer experience and workforce engagement management (WEM) on a single codebase. Extensive integrations, open APIs, rich developer tools and native artificial intelligence enable personalized...
workforce management focuses on operational efficiency — most often, activities such as scheduling, capacity planning, and basic forecasting. While effective, these approaches can fail to address the nuanced needs of a workforce that’s increasingly diverse and digitally distributed. Today, organizations...