GenesysCloud CX Gain industry-best forecasting and lightning-fast scheduling The Genesys Cloud CX® offering helps companies staff, plan and schedule faster and smarter with an all-in-one Contact Centre as a Service (CCaaS) solution developed with workforce management top of mind. With multichannel...
A unified platform with natively integrated CCaaS and WEM capabilities simplifies deployment and administration. And the modern cloud architecture allows for constant updates without downtime. With turnkey, out-of-the-box AI capabilities, you can drive efficiency and reduce administration costs. ...
Give your employees the resources they need to succeed — all in one platform. Genesys Cloud Workforce Engagement Management improves employee value and satisfaction while simplifying management activities. Customer journey management With the right data at your fingertips, you can seamlessly optimise your...
With its Workforce Engagement Management (WEM) offering, Genesys provides a comprehensive workforce optimization solution that simplifies the agent experience and helps organizations drive results and employee satisfaction with capabilities such as call recording, screen recording, quality management, performance...
历史数据结束日期是可以包含在导入文件中的最新日期和时间。 Workforce Management 会在历史数据结束日期之前的所有天内使用您上传的数据。 在历史数据结束日期之后,劳动力管理层将使用原生 Genesys Cloud 历史交互数据。 规划人员通常将此日期设置为他们过渡到劳动力管理应用程序的时间。
a digital add-on license may be purchased in addition to the Genesys Cloud CX 1 license for them. Similarly, if a subset of users requires workforce engagement management (WEM) capabilities, a WEM add-on license may be purchased on top of the Genesys Cloud CX 1 or Genesys Cloud CX 2 li...
Genesys provides flexible options to meet your functionality needs. If only a subset of users require workforce engagement management (WEM) capabilities, a WEM add-on license may be purchased on top of the Genesys Cloud 2 Digital license for them. Thus, flexibility is provided to meet the needs...
Whether supporting work-from-home employees or expanding your call centre locations across the globe, remote work is quickly becoming the new normal for organisations of all sizes. Through advances in cloud technology, remote work can be enabled with just three items: a computer that can also act...
transformations to Genesys Cloud We help set your customer success strategy apart CX innovation experts Genesys customers can explore acurated marketplaceof integrations and applications. Our team continually develops service offerings, app solutions and strategic initiatives to enhance capabilities and ma...
Genesys Cloud is a modern AI-Powered Experience Orchestration platform, providing extensive tools and services to integrate customer experience, workforce engagement management and relevant business operations. It offers a comprehensive set of pre-integrated microservices, native AI capabilities and third-part...