Choosing the right contact center platform is a critical step for any business. With a broad range of customer experience (CX) solutions available—from comprehensive platforms to specialized tools—it can be challenging to identify the ideal fit for your organization. That’s where this guide come...
2025 Contact center buyer’s guide Make your buying decision easier, wherever you are on your journey. Download now See how insurers are transforming customer service Make it easy for employees to deliver real-time support across channels.
Install an exceptional AI powered contact centre cloud platform with enterprise grade voice and connectivity, in partnership with Genesys Cloud and powered by Tata Communications.
Add Contact Center capabilities of Genesys Cloud to your Dynamics 365. Enhance your Dynamics 365 with added capabilities of contact center and enterprise communications by adding rich functionality of Genesys Cloud. Transform your dynamics 365 app with integrated help desk, customer services and sales ...
Add Contact Center capabilities of Genesys Cloud to your Dynamics 365. Enhance your Dynamics 365 with added capabilities of contact center and enterprise communications by adding rich functionality of Genesys Cloud. Transform your dynamics 365 app with integrated help desk, customer services and sales ...
O.phon migrated their call center platform to Genesys Cloud CX creating a platform for office telephony, customer service and market research. Contact center in the cloud boosts Euro-Center’s global assistance services To achieve greater flexibility in providing assistance, Euro-Center switched their...
Welcome to a new way of working with Jabra audio technology and Genesys contact centers Together, Jabra and Genesys improve agent productivity, whether they work from home or the contact center. Leverage our latest audio technology with Genesys® contact centers, to deliver a consistent and ...
1-2021-5051-100101-300301-500501-1000>1000No Contact CenterDon't Know Frequently asked questions What are the benefits of an open platform and cloud architecture for contact center solutions? A cloud-native platform built with open APIs and microservices offers contact centers unparalleled scalability...
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Genesys specializes in customer experience solutions and operates in the contact center industry. Use the CB Insights Platform to explore Genesys's full profile.