Patients and care teams must navigate more channels than ever before. Genesys delivers the solutions you need to provide modern patient experiences — all from a unified platform. Streamline patient engagement with a leading healthcare call center solution. ...
With the scale and flexibility to navigate today’s challenges and build future solutions, Genesys is the last contact center platform you’ll ever need. Leverage existing cloud commitments with the ability to host Genesys software on any major cloud, including Amazon Web Services, Microsoft Azure ...
O.phon migrated their call center platform to Genesys Cloud CX creating a platform for office telephony, customer service and market research. Contact center in the cloud boosts Euro-Center’s global assistance services To achieve greater flexibility in providing assistance, Euro-Center switched their...
The article reports on the advancement of a contact center software suite of Genesys Telecommunications Laboratories. The advanced software, called Genesys 7.2, can support up to 30,000 agents and can provide Internet protocol call centers with new forms of customer interaction, intelligent routing ...
Integrated agent collaboration tools: Genesys Cloud doubles as an internal communication platform. Your contact center agents and the entire organization will have access to features like video chat, screen sharing, document management, team chat, and more. It brings all of your internal and external...
1产品介绍 1.1Genesys产品介绍 1.1.1Genesys CIM平台 Genesys客户互动管理平台，顾名思义，其管理客户与企业交互的过程，是所有Genesys解决方案的基础。此平台引导企业所具有的所有互动类型——语音，E-mail，Web Chat等等——并按照企业定制的互动过程和策略处理每一个交互过程。平台主要包括以下功能：✓将互动过程...
Miratech operates the largest Genesys competence center and employ over 200 dedicated Genesys PS consultants and engineers with 3.5+ million hours of installing, customizing and operating the Genesys platform.
The Genesys Cloud CX contact center platform empowers your business to provide exceptional service across the customer journey. Discover great CX today.
Voice Callback SDKs Genesys Interaction SDK Genesys SDKs Genesys Mobile Engagement Platform SDK Simulator Test Toolkit SIP Endpoint SDK Support Genesys Care (Support) Voice Self Service Genesys Media Server Composer Genesys Intelligent Automation
The Genesys Cloud CX contact center platform empowers your business to provide exceptional service across the customer journey. Discover great CX today.