Call center CRM Call center customer relationship management (CRM) is a technology solution that stores critical customer information and improves agent access to customer data like account details and interaction history. This enables call centers to: Deliver real-time, personalized service and support...
利用基于人员技能的智能路由来引导客户互动。 不仅定位为呼叫路由,还要确保每位客户每次都能获得正确的支持。 查看所有功能 创建联络中心,而不仅仅是电话渠道 Genesys Cloud 利用Genesys 打造数字和语音渠道之间的流畅通信。 为您的团队提供具有直观界面的一体化云联络中心解决方案。 让每一次体验都与众不同。
Most call center agent software includes features such as an integrated dialer, recording capabilities and analytics. Advanced cloud-based applications have automation capabilities that route calls to the right agent or department. They also include chatbots, voicebots and other artificial intelligence (...
Reports on the launch of Genesys' enhanced version of Genesys Express 3.0, a pre-packaged customer service software for mid-size contact centers in California. Features of the product that streamline deployment and reduce cost and complexity for customers; Designation of Genesys Express as VaK's ...
Check out our full list of thebest call center softwareto learn more about more options. Genesys Cloud: The Good and The Bad Genesys Cloud is known for its advanced features, scalability, and centralizing communication across multiple channels. It’s highly flexible, and even comes with built-...
Shape experiences for the moments that matter with industry-leading contact center software. Genesys Cloud CX delivers all the tools and technology to compete — and win — in an increasingly competitive market. Digital channels Delivering rich, connected and effortless experiences is easy with Genesys...
Shape experiences for the moments that matter with industry-leading contact center software. Genesys Cloud CX delivers all the tools and technology to compete — and win — in an increasingly competitive market. Digital channels Delivering rich, connected and effortless experiences is easy with Genesys...
Previously, in this type of deployment, the Softphone VDI Adapter could exit unexpectedly when specific call scenarios were executed. (SOFTPHONE-1174) The uninstall procedure of Softphone VDI Connector no longer removes the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\ICA ...
Contact Center Collaboration & Productivity CRM Delivery method Software as a Service (SaaS) Features and programs Vendor Insights Info Skip the manual risk assessment. Get verified and regularly updated security info on this product with Vendor Insights. Security credentials achieved (5) ISO27001 ...
EnhancedFailureRecoveryFeatures(故障恢复功能) PreventingOperatorErrors(误操作防止机制) FaultTolerantServerSoftware(软件故障容忍能力) SystemScalabilityandFlexibilitytoChangewiththeEnvironment(灵活控制和可记录性) 如下将从这五个方面出发,简述讨论Genesys处理方案旳高可靠性功能保障。 系统整体旳品质和可靠性OverallSystemQu...