Patients and care teams must navigate more channels than ever before. Genesys delivers the solutions you need to provide modern patient experiences — all from a unified platform. Streamline patient engagement with a leading healthcare call center solution. ...
Choose the SMB contact center software that keeps your business thriving In a world where86% of consumerssay a company is only as good as its service — and 77% will switch to a competitor after just five poor interactions — growing businesses like yours need a solution that delivers a con...
The Genesys Cloud platform is revolutionizing the contact center industry, setting the standard as the premier customer experience platform. By seamlessly integrating voice and digital channels, it offers a robust solution for real-time customer interactions, enhancing both customer support and agent effic...
客服人力资源管理 (Workforce Management Solution)提供企业一套智能型的人力资源管理系统,有效规划客服中心(Call Center) 的人员配置与工作日程及排班的管理。良好的人员管理除了可以提升企业生产力之外,也可以避免人力资源不必要的浪费,以达到企业管理的更佳化。
而Genesys所提供的全套「多媒体接触中心解决方案」 (Internet Contact Solution),旨在协助企业在网络上集成与建立起一组最卓越的客服互动管理系统。借助Genesys这套优越的网络解决方案,企业可以轻易的结合原有的呼叫中心,进而拓展Internet的互动机制与管理系统,让您的接触中心(Contact Center)成功转型为全方位的多媒体接触...
Genesys business users and executives welcomed the data with open arms, and demand quickly outstripped the team’s ability to produce. “We were a victim of our success,” says Saliou. “Unless we were going to hire more developers to work on the homegrown solution, we couldn't scale.” ...
中国南方航空股份有限公司再度选用了GENESYS软件作为全国分公司CALL CENTER的CTI平台。eSOON所提供的GENESYS CTI软件配合其ERS(Enterprise Routing Solution企业智能路由策略)解决方案,为南方航空公司打下了多点接入(Multi-Site)而管理集中的虚拟呼叫中心的基石。
Power customer satisfaction and smarter decisions with Jabra + Genesys Contact sales and get the best solution for your organization Welcome to a new way of working with Jabra audio technology and Genesys contact centers Together, Jabra and Genesys improve agent productivity, whether they work from...
ETL_Service:CCA ODS数据整合效劳;17、 Tserver_IVR:与IVR连接的效劳2.3 系统工具部份1、 Configuration Manager:大体数据配置效劳;2、 Solution Control Interface:SNMP系统治理工具;3、 Desktop Toolkit - ActiveX Interface Starter Application:VB软;4、 IR Designer:路由脚本设计工具;5、 Call Center Pulse:呼唤中...
2、Solution Control Interface:SNMP系统治理工具; 3、Desktop Toolkit - ActiveX Interface Starter Application:VB软; 4、IR Designer:路由脚本设计工具; 5、Call Center Pulse:呼唤中心实时资源监控工具; 6、CC Analyzer Data Modeling Assistant:CCA DM治理工具; 7、CC Analyzer ETL Assistant:CCA ETL阅读工具; 3...