With the scale and flexibility to navigate today’s challenges and build future solutions, Genesys is the last contact center platform you’ll ever need. Leverage existing cloud commitments with the ability to host Genesys software on any major cloud, including Amazon Web Services, Microsoft Azure ...
Genesys makes it easy to deliver better customer and agent experiences. Request a free demo to see how our cloud call center software enables great customer service. Simplify your call center operations and the demands on IT. Give your service teams more time to focus on what matters most —...
客服人力资源管理 (Workforce Management Solution)提供企业一套智能型的人力资源管理系统,有效规划客服中心(Call Center) 的人员配置与工作日程及排班的管理。良好的人员管理除了可以提升企业生产力之外,也可以避免人力资源不必要的浪费,以达到企业管理的更佳化。
Effectively managing your call center performance begins with easy and timely access to relevant information. Gain a holistic view of customer journeys to better meet service levels and exceed your customers’ expectations. Leverage call center reporting software that’s focused on delivering information ...
Shape experiences for the moments that matter with industry-leading contact center software. Genesys Cloud CX delivers all the tools and technology to compete — and win — in an increasingly competitive market. Digital channels Delivering rich, connected and effortless experiences is easy with Genesys...
The article reports on the advancement of a contact center software suite of Genesys Telecommunications Laboratories. The advanced software, called Genesys 7.2, can support up to 30,000 agents and can provide Internet protocol call centers with new forms of customer interaction, intelligent routing ...
Shape experiences for the moments that matter with industry-leading contact center software. Genesys Cloud CX delivers all the tools and technology to compete — and win — in an increasingly competitive market. Digital channels Delivering rich, connected and effortless experiences is easy with Genesys...
Genesys Cloudis far more advanced than most call center software, including Nextiva and RingCentral. But it’s priced significantly higher, and it’s definitely more of an enterprise-grade solution. You should consider Genesys Cloud if you already have over 1,000 employees across multiple contact ...
Call center Call center agent software is any desktop or mobile application that enables call center agents to effectively manage customer interactions. Most call center agent software includes features such as an integrated dialer, recording capabilities and analytics. Advanced cloud-based applications ...
If you are a single agent or a large call center we can help you drive thousands of inbound calls on a daily basis. Genesys Leads will help you skyrocket your sales and grow your business. Genesys Leads are the most powerful lead type on the market today with the highest conversion ...