GENESYS:2024年联络中心路由实用指南报告(英文版).pdf 下载文档资源简介 > Contact center routing is the process of directing incoming customer interactions to the appropriate agents or resources, ensuring efficient handling and resolution. There are three primary levels of routing, which often correspond wi...
Genesys 实时 报表工具Call Cent ulse 如下图: 历史数据报表生成工具(Call Center yzer) Genesys 提供呼叫中心运管 决策分析报表产生器称之为 Contact Center yzer(CCA),CCA 的架构依循数据仓储的工作方式,通过数据收集组件(Data Sourcer) 收集呼叫中心所有通话情形的统计资料 ,将每笔通话情形透过数据转换工具(ETL ...
PDFExamDumps Genesys 的認證考試題庫是每個考生的必備品,它是我們為考生們量身訂做的,有了 Genesys 的認證考試題庫你絕對能100%通過IT認證考試。
reporting and process automation for stronger experience orchestration. Built on the company’s rich expertise in Intelligent Workload Distribution, the new cloud native solution offers organizations the capabilities to connect employees and help them process tasks across the contact center and the rest ...
系统结构另一个参考带动画讲稿genesys.pdf 40页 系统结构另一个参考带动画讲稿genesys.pdf Genesys™Board Reference Revision:May2,20111300HenleyCourt|Pullman,WA99163 Note:ThisappliestoREVCofth.(509)3346306VoiceandFax Overview TheGenesyscircuitboardisacomplete,...
Understanding the Chat Session Report Use the (Chatfolder) Chat Session Report to learn more about the number of chat sessions handled in your contact center within a specific time period, including details about the number of messages within the chat sessions, and the number and percentage of ...
Genesys Digital, along with workforce optimisation capabilities, automates the manual work of your operations and planning teams, increases first-contact resolution, improves staff productivity and helps you deliver on your SLAs within budget. The workforce is often the brand ambassador to your customers...
Agent Workspace (v9)Agent Workspace lets contact center agents communicate with customers and team members through phone calls and Genesys Digital channels. Channels and the Channels tabChannels are the different methods that you use to communicate with customers and team members in your contact center...
Dispositions can be used as shareable business attributes for agents, agent groups, and the global contact center. To view an article about how to create shareable business attributes, seeBusiness attributes. Tip To view an example of Disposition options in Agent Workspace, seeWhat do I do at ...
Genesys产品介绍 1产品介绍 1.1Genesys产品介绍 1.1.1Genesys CIM平台 Genesys客户互动管理平台，顾名思义，其管理客户与企业交互的过程，是所有Genesys解决方案的基础。此平台引导企业所具有的所有互动类型——语音，E-mail，Web Chat等等——并按照企业定制的互动过程和策略处理每一个交互过程。平台主要包括以下功能...