Can Genesys Cloud Contact Centre integrate with existing systems and applications? Yes. It supports multiple types of integration and can connect to business systems in a number of different ways – using market-leading APIs. It easily integrates with your customer relationship management (CRM) system...
Genesys Cloud 一个快速采用且易于使用的一体化云联络中心 Genesys Cloud 诞生于公有云,是一个一体化平台,旨在支持单一平台内的多个渠道。 它由数百个微服务组成,提供快速的部署速度并通过持续、无中断的功能更新支持持续创新。 产品特性和功能 聊天 让您的人工座席成为您客户心目中的英雄。与客户实时聊天,快速解决问...
以下说明仅适用于联络中心设置。 有关其他管理任务,请参阅开 始管理 Genesys Cloud。联络中心Genesys Cloud 联络中心包含协作和沟通的所有功能以及联络中心服务,用于集成多渠道路由、出站营销活动、支持语音的 IVR、录制和质量管理、报告和图形脚本。 完成协作和沟通的过程。 完成在线培训 课程Genesys Cloud 面向主管的...
Install an exceptional AI powered contact centre cloud platform with enterprise grade voice and connectivity, in partnership with Genesys Cloud and powered by Tata Communications.
Add Contact Center capabilities of Genesys Cloud to your Dynamics 365. Enhance your Dynamics 365 with added capabilities of contact center and enterprise communications by adding rich functionality of Genesys Cloud. Transform your dynamics 365 app with integrated help desk, customer services and sales ...
Genesys Cloud 利用Genesys 打造数字和语音渠道之间的流畅通信。 为您的团队提供具有直观界面的一体化云联络中心解决方案。 让每一次体验都与众不同。 通过使用 Genesys 来扩展联系 Nurse 公司的方式,如电话、文本、聊天等,我们可以提高受伤员工联系我们的可能性,并提高我们获知工作场所伤情的能力。
By:Matt Lawson, 2 days ago Hey Everyone, Who is ready for some good news in the new year? Last time I checked, we had 5,950 members in the Genesys Cloud - Main Community. With only 50 members away from hitting 6k, it is time for the always fun and slightly confusing contest ......
D 指定的C联系人是 Genesys Cloud 客户用户,被确定为客户与 Genesys Cloud 客户关怀之间的主要联络人。D 指定的C联系人必须了解适用的服务,并参与对支持案例进行故障排除。 首先查看客户的职责范围,成为指定联系人。 然后转到客户服务登录页面并选择 “开始使用”以申请 “我的支持” 帐户并访问我们的 Genesys 支持...
Posted in:Genesys Cloud Best would be flows that have the queue transfers and then use the transfer to these flows using [yourflowname]@localhost. You might have to replace spaces with %20. Then buttons for each of the flow transfers. I don't know that a drop-down would work ... ...
If you need assistance with porting your numbers into Genesys Cloud Voice, contact Genesys Cloud Voice support.DID and toll-free number porting detailsFor more specifc details on porting DID and toll-free numbers, select the appropriate tab....