Some issues for sales teams: Genesys Cloud can be used for a wide range of use cases, including inbound and outbound sales. But there are several customer reviews pointing to some sales-specific problems with the platform. For one, the agent capabilities available within Genesys Cloud don’t ...
Genesys Cloud 诞生于公有云,是一个一体化平台,旨在支持单一平台内的多个渠道。 它由数百个微服务组成,提供快速的部署速度并通过持续、无中断的功能更新支持持续创新。 产品特性和功能 聊天 让您的人工座席成为您客户心目中的英雄。与客户实时聊天,快速解决问题-无需电话。
Modernize your contact center with a CCaaS leader Genesys Cloud CX delivers a continuous product innovation cycle every week — resulting in over 400 new features every year. A modern, cloud native solution, Genesys Cloud CX delivers unmatched scalability; easy-to-use, ready-to-deploy interfaces;...
Add Contact Center capabilities of Genesys Cloud to your Dynamics 365. Enhance your Dynamics 365 with added capabilities of contact center and enterprise communications by adding rich functionality of Genesys Cloud. Transform your dynamics 365 app with integrated help desk, customer services and sales ...
In the contact center, Genesys Cloud uses ANI to match a caller with their Genesys Cloud contact record and display that record to the agent who receives the customer’s call. ANI also allows Genesys Cloud to distinguish between the billing number and the telephone number of the caller. ...
We help companies transform the contact center into an experience center by harnessing the power of the cloud, digital, and AI technologies, to orchestrate people-centered customer and employee experiences at scale. Show more (0) 0 AWS reviews | 2 external reviews...
For information about Genesys Cloud operational, system availability, and incident information, see status.mypurecloud.com.Note: If you have a critical outage, please call for phone support.Genesys Cloud Customer Care offeringCostGo Resource Center, eLearning 24x7x365 Free Genesys Cloud Self-...
ACD(自动呼叫分配)是联络中心的艺术和科学,它可以尽快将正确的呼叫拨给正确的人。 Genesys Cloud ACD 动态匹配客户互动和代理,处理互动并将其分配给相应的代理。 查看明细 外呼拨号 通过开展呼出拨号和消息传递活动,根据可编程规则联系人员列表,与潜在客户和客户联系。
以下说明仅适用于联络中心设置。 有关其他管理任务,请参阅开 始管理 Genesys Cloud。联络中心Genesys Cloud 联络中心包含协作和沟通的所有功能以及联络中心服务,用于集成多渠道路由、出站营销活动、支持语音的 IVR、录制和质量管理、报告和图形脚本。 完成协作和沟通的过程。 完成在线培训 课程Genesys Cloud 面向主管的...
Contact center-as-a-service (CCaaS) Enterprise Tech / Sales & Customer Service The contact center-as-a-service (CCaaS) market offers cloud-based solutions for contact centers, allowing companies to outsource their customer service operations to third-party providers. This provides flexibility and sca...