Genesys Cloud 诞生于公有云,是一个一体化平台,旨在支持单一平台内的多个渠道。 它由数百个微服务组成,提供快速的部署速度并通过持续、无中断的功能更新支持持续创新。 产品特性和功能 聊天 让您的人工座席成为您客户心目中的英雄。与客户实时聊天,快速解决问题-无需电话。
Genesys Cloudis an enterprise-level contact center and business communications platform. It’s a scalable option for global organizations with thousands of employees—particularly for contact centers that want to offer support via social media, texting, and web chat, in addition to phone calls. But ...
Modernize your contact center with a CCaaS leader Genesys Cloud CX delivers a continuous product innovation cycle every week — resulting in over 400 new features every year. A modern, cloud native solution, Genesys Cloud CX delivers unmatched scalability; easy-to-use, ready-to-deploy interfaces;...
Appxconnect for Genesys Cloud provides native integration between Genesys Cloud and Dynamics 365, Business users get the best of the award-winning contact center solution from Genesys, and Microsoft Dynamics 365 to fully manage customer engagement from a single interface. Appxconnect integrates Genesys ...
The Genesys Cloud Software as a Service (SaaS) solution is a web-based suite of cloud services for enterprise-grade communications, collaboration, and customer experience management. This solution is built on a microservices architecture and delivered via Amazon Web Services (AWS), which provides ...
以下说明仅适用于联络中心设置。 有关其他管理任务,请参阅开 始管理 Genesys Cloud。联络中心Genesys Cloud 联络中心包含协作和沟通的所有功能以及联络中心服务,用于集成多渠道路由、出站营销活动、支持语音的 IVR、录制和质量管理、报告和图形脚本。 完成协作和沟通的过程。 完成在线培训 课程Genesys Cloud 面向主管的...
ACD(自动呼叫分配)是联络中心的艺术和科学,它可以尽快将正确的呼叫拨给正确的人。 Genesys Cloud ACD 动态匹配客户互动和代理,处理互动并将其分配给相应的代理。 查看明细 外呼拨号 通过开展呼出拨号和消息传递活动,根据可编程规则联系人员列表,与潜在客户和客户联系。
Genesys is a global cloud leader in customer experience orchestration. We help companies transform the contact center into an experience center by harnessing the power of the cloud, digital, and AI technologies, to orchestrate people-centered customer and employee experiences at scale. Show more (0...
Contact centerGenesys Cloud contact center contains all of the features of Collaborate and Communicate along with contact center services for integrating multichannel routing, outbound campaigns, speech-enabled IVR, recording and quality management, reporting, and graphical scripting. Complete the procedures ...
利用基于人员技能的智能路由来引导客户互动。 不仅定位为呼叫路由,还要确保每位客户每次都能获得正确的支持。 查看所有功能 创建联络中心,而不仅仅是电话渠道 Genesys Cloud 利用Genesys 打造数字和语音渠道之间的流畅通信。 为您的团队提供具有直观界面的一体化云联络中心解决方案。 让每一次体验都与众不同。