Choose what’s best for your service centre and tailor the solution to your needs — without asking IT for help again and again. Then, measure the results to gauge effectiveness. We built Genesys Cloud™ to give you the flexibility and adaptability that’s absolutely necessary to keep up wi...
Or, make the switch to our native cloud telephony service. Use the phone service that best fits your business needs.Manage VoIP and telephony services your way From enterprises to small businesses, every brand is unique. The best way to manage your business telephony and VoIP solutions should ...
The Genesys Cloud Software as a Service (SaaS) solution is a web-based suite of cloud services for enterprise-grade communications, collaboration, and customer experience management. This solution is built on a microservices architecture and delivered via Amazon Web Services (AWS), which provides ...
Genesys has launched a one-stop suite of cloud solutions for new and existing customers at all levels. This complex includes solutions for call centers, products for voice self-service and proactive communications with consumers, as well as for mobile marketing and optimization of labor resources. ...
About Genesys Cloud VoiceGenesys Cloud Voice is an Internet-based telephony service that you can activate for use with your Genesys Cloud organization. It provides public telephony access to any Genesys Cloud services to which you subscribe, such as Communicate or the Genesys Cloud call center. ...
Genesys Cloud WebRTC 手机直接从您的浏览器运行。 没有其他软件可供下载或安装。 您只需启用 Genesys Cloud WebRTC 手机,就可以立即使用它拨打和接听电话。 有关更多信息,请参阅设置 Genesys Cloud WebRTC 手机。 PureCloud 软件电话与 Genesys Cloud WebRTC 手机不同。 这是一款仅基于 Windows 的基于软件的手机...
Download now from the Apple Store or Android Play Store to unlock the full potential of Genesys Cloud CX on-the-go. Increase efficiency, and elevate your customer service game with just one app. Handle calls and messages with WebRTC on your mobile device and much more. Don't wait, Go Al...
Deliver Best-in-Class Customer Service. POWER UP your Genesys Cloud Contact Center with Cognigy.AI. Knovvu Analytics Analyze all customer conversations and convert into meaningful insights to improve experience. livepro Knowledge Management Integrated Knowledge Management for Genesys Cloud to provide perfec...
Genesys运用Zoom Phone和Genesys Cloud CX组合型解决方案,积极实现间接和直接通道 Zoom Video Communications, Inc.(纳斯达克股票代码:ZM)和客户体验编排领域的全球云领导者Genesys®扩大了双方之间的合作伙伴关系,通过在Zoom Phone和Genesys Cloud CX™之间创建集成,帮助众多企业提供轻松的客户体验。这些产品共同为各组织...
In this case, ensure that your Messaging Service has Defer to sender’s webhook selected in the Integration menu, and configure your phone number as per above. Set up BYO SMS for Twilio Time to open up Genesys Cloud and visit the Admin menu. Under Integrations, locate the Bring Your Own ...