To form the Enterprise Edition, Genesys used the technology of the acquired company Echopass, a leading provider of cloud solutions for large enterprises. This enabled flexible deployment scenarios for large enterprises, including cloud and hybrid models. ...
Choose your cloud voice provider Your journey to the cloud is unique and so are your telecom requirements. That’s why we offer flexible cloud options for voice connectivity. Opt for our bundled Genesys Cloud Voice telephony service — or bring your own cloud carrier (BYOCC). Improve your agi...
leveraging the Azure Kunernetes service and Docker container, what it’s437 00:29:25,440 –> 00:29:28,070 done for us is it allowed us to build this438 00:29:28,070 –> 00:29:32,030 really robust cloud service, which is that number one, that439...
Genesys, a provider of cloud-based customer experience orchestration solutions, and Google Cloud announced today an expansion of their strategic partnership to help organizations connect customer support and experiences in a more distributed, digital world. "Consumers have the authority to instantly...
But Genesys, like an increasing number of other solutions developers, does not seem to be content relying solely on its service provider partners to build and deploy cloud-based services. It is ready to also offer a cloud-based service of its own. How does Genesys get away with this ...
Just be forewarned that it’s expensive and somewhat complicated. There are a few sales-specific issues to be aware of, and you may need to rely on a third-party provider to assist with your setup. The Good Advanced features: To say that Genesys Cloud is a powerful solution would be dra...
Customer experience and contact center solution provider Genesys today announced it is acquiring Altocloud, a cloud-based customer journey analytics provider. Genesys aims to bolster its artificial intelligence (AI) and machine learning capabilities via the acquisition, with an eye on empowering organiza...
provides the connectivity between a service provider’s network and the Cloud Edge server and integrates with SmartTAP360°to record these calls.SmartTAP360°records the Contact Center calls while persisting and presenting the associated call’s“interaction id”as part of the record- ...
In addition, last year the company launched Genesys Engage Multicloud, the industry’s first native architecture to give complex global enterprises the ultimate flexibility in cloud infrastructure, deployment and management models so they can design unique service experiences for their customers in today...
Other cloud-based solutions Business and Enterprise Edition Hosted Provider Edition Suite-wide Release Notes Release notes for all supported Genesys Engage releases. System-Level Guides Read about migration, sizing and other system-level topics.