(whether at the hearing or otherwise) forming part of these procedures are confidential and must be treated as such by all participants involved in the procedure, including you and any witnesses or other staff involved. Issues under the company’s disciplinary and poor performance procedure[...
Humans work because they have to; they play because they want to. Play is autotelic—that is, it has its own goals. It is voluntary and uncoerced. Recalcitrant children compelled by their parents or teachers to compete in a game of football (soccer) are not really engaged in a sport. ...
From time to time, employees may claim that they’ve been mistreated in the workplace. If a claim can’t be resolved at work, it can lead to an ... Disciplinary Investigation You have a duty to look into complaints made by your staff, and take appropriate action using a disciplinary p...
Poor customer service not only worsens existing customer relationships but also endangers potential opportunities and obviously erodes the bottom line of your business. Research by Microsoft states, “58% of consumers choose to switch companies because of poor customer service experience.” Good Customer ...
The #1 cause of conflict at work was poor communication, 25% of people consider their managers didn’t or don’t know how to handle conflict properly, and The more time someone spends dealing with conflict at work, the less they are satisfied with their job. Job satisfaction is vital for...
Moreover, a poor onboarding does not just add to your customer churn, but also could damage your brand going forward. While your business can rectify those points of conflict, it can still leave a bitter taste. Pro tip: A good onboarding pr...
Some employees feel overlooked by their superiors, and they might lose interest in what they do at work. According to my personal observations, this is often a result of poor communication from managers who forget to ask for feedback and encourage participation among subordinates. ...
Poor quality of work Consistent tardiness or absences Low productivity and missed deadlines Poor client/customer feedback Issues around behaviour or conduct aren’t as well-suited for a performance improvement plan, as it’s harder to set attainable goals for something like insubordination or harassmen...
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Besides finding the level of disagreement and agreement of the respondents with the Likert items, the scale can measure different things like (which broadly fall under Likert-type scale responses):Quality of something with options like Very good, Good, Average, Poor, and Very poor. To judge ...