Define CRM, e-CRM, and social CRM (SCRM). 2. Describe the major types of customer interactions with companies. 3. Describe the evolution of CRM to SCRM. 4. Define social customers and describe how they can be served. 5. Describe how social CRM works inside the enterprise. 6. Describe ...
The next generation of customer service CRM does more than manage support conversations; it unifies data to drive smarter, personalized processes.
CRM Cross-Channel Support Infrastructure & Hardware IVR Live Support Managerial and Training Mobile Customer Service Outsourcing Social Customer Service Voice and Data Services Voice of the Customer Industries Consumer Packaged Goods Education Financial Services Government Healthcare/Pharmaceuticals Insurance...
摘要: The combination of customer service and marketing functions into a CRM call centre has clear advantages. Customer service benefits from a more holistic view of the total customer relationship and can... DOI: 10.1007/978-3-322-84961-8_31 被引量: 1 年份: 1999 收藏...
A thought leadership report developed by The Economist, sponsored by SAP, to depict how customer service drives business growth when it's with 3 key levers;... Read more The state of customer service: Emerging trends and business benefits ...
The next generation of customer service CRM does more than manage support conversations; it unifies data to drive smarter, personalized processes.
Growing customer loyalty through service excellence Learn how ALDO connects digital transactions, CRM, and inventory to provide consumers with superior shopping experiences. Read the customer story Explore all retail solutions from SAP CX and CRM software for the consumer products industry Gain valuable...
SaaS 是 Software as a Service（软件即服务）的简称，这是一种全新的软件服务模式，主要面向企业级客户...
CRM solutions for customer service & help desks. Compare LiveAgent & HappyFox to boost and enhance customer satisfaction.
The difference between bad and good customer service has a demonstrable impact on business success. Better customer service helps improvecustomer retentionand customer satisfaction, ultimately improving customer lifetime value. In fact, 88% of respondents to aSalesforce survey1said that good customer ser...