Service ManagementProvides end-to-end visibility of product performance and service response by enabling you to manage all service contracts from the same system - including warranties, maintenance agreements, and professional services. Achieve faster customer service response times, more personalized ...
In this post you’ll find out everything you need to know about customer relationship management (CRM) systems. The purpose of a CRM is to use the database of customer interactions to improve customer experiences and relationships — and ultimately to drive revenue growth for your b...
CRM概念,不再向更久前追溯,我们从1999年Gartner Group公司正式提出CRM概念讲起。CRM,Customer Relationship Management:CRM是一种商业策略,它按照客户的分类情况有效的组织企业资源,培养以客户为中心的经营行为已经实施以客户为中心的业务流程,并以此为手段来提高企业的赢利能力、利润以及客户满意度。
CRM (customer relationship management) is the combination of practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout thecustomer lifecycle. The goal is to improve customer service relationships and assist withcustomer retentionand drive sales...
At the same time, it keeps a record of all contacts’ history, so that customer service teams can view the information to get a better understanding of how to help the customer, which can then be used to improve customer satisfaction. Subscription management Since GDPR came into effect, the...
Customer relationship management software can benefit virtually any department at your company, from sales to service, to IT, to marketing, and more. Whether you want to start big or start small, it's easier toget startedthan you might think. ...
七、CRM是Customer Relationship Management的简写,即客户关系管理。CRM的主要含义就是通过对客户详细资料的深入分析,来提高客户满意程度,从而提高企业的竞争力的一种手段。客户关系是指围绕客户生命周期发生、发展的信息归集。客户关系管理的核心是客户价值管理,通过“一对一”营销原则,满足不同价值客户的个性化需求,提高客...
CRM stands for customer relationship management and refers to the principles, practices, and guidelines that an organization follows when interacting with its customers. From the organization’s point of view, this entire relationship encompasses direct interactions with customers, such as sales and serv...
CRM(Customer Relationship Management)就是客户关系管理。客户关系管理系统是以客户为中心,基于客户生命周期的全过程,采用协同技术和理念,帮助企业更好的获取客户、保留客户及提升客户价值、提高客户满意度和忠诚度,从而全面提升企业竞争能力和盈利能力。 版式介绍 标准版主要包括客户管理(客户信息、联系人信息)、事物管理(...