CRM管理系统的全称是客户关系管理系统(Customer Relationship Management System)。它是一种集成化的信息技术解决方案,旨在帮助企业更好地管理客户信息、优化销售流程、提高客户满意度。 CRM系统的核心功能包括: 客户信息管理 销售机会跟踪 客户服务支持 市场营销活动管理 建议您可以先了解一下不同品牌的CRM系统,如果您有兴...
The most-effective CRM to build meaningful and powerful customer relationship management, connect with your clients across sales, marketing, customer service, communities, collaborations, apps, data analytics, and more using CloudCC customer success plat
CloudCC CRM is a highly professional customer relationship management company. A customer relationship management (CRM) system can not only help your team become more efficient, but also improve customer satisfaction.
客户关系管理(Customer Relationship Management, CRM) 相关知识点: 试题来源: 解析 客户关系管理(Customer Relationship Management, CRM)系统是企业中跨部门整合的信息系统。它以外部资源―客户为中心而建立,旨在提高企业对客户的关注程度,改善企业与客户之间的关系。【答案解析】:参见教材P73。
management客户关系管理生命周期管理客户服务经营模式决策支持决策依据市场信息营销活动基础信息CRM是以销售为中心转向以客户为中心的经营模式的变革,一般包括销售,营销,客户服务和决策支持等分系统,从而为企业的营销活动提供有效的市场信息与决策依据.CRM系统功能包括客户基础信息,市场综合分析,客户分析,项目生命周期管理和客户...
CRM as a Strategy:A management approach that a business develops and implements to manage its relations with potential and existing customers. CRM as a Process:A sequence of efforts carried out by a business to manage and improve its interactions with customers. ...
CRM客户管理软件(Customer Relationship Management,客户关系管理)是一种用于管理和跟踪企业与客户之间关系的软件系统。它旨在帮助企业有效地管理和维护客户关系,提高销售绩效和客户满意度。以下是关于CRM客户管理软件的一些详细介绍: 一、主要功能 客户管理 作为CRM系统的核心功能,帮助企业记录完整的客户生命周期,包括基础信息...
CRM stands for customer relationship management, which is a system for managing all of your company’s interactions with current and potential customers. The goal is simple: improve relationships to grow your business. CRM technology helps companies stay connected to customers, streamline processes, an...
客户关系管理(CustomerRelationshipManagement,简称CRM)是一种企业策略,旨在通过优化与客户间的互动,提升客户满意度、忠诚度,并最终实现企业收益增长和市场竞争力的增强。CRM系统集成了技术、流程和人员三个方面,帮助企业更有效地管理与客户的全生命周期关系,从潜在客户发掘、销售转化、客户服务到长期维护等各个阶段。 A....