Overall, organizations should be consistent as they create loyalty programs and take time to plan and implement the right type of program. Sometimes, a loyalty program doesn't yield the intended results, so the organization must adapt accordingly. Still, consistency through changes can maintai...
Customer success plan best practices Now that you know the basics of developing a customer success plan, here are a few best practices to keep in mind as you create and implement it. Ensure goals are specific, measurable, achievable, relevant, and time-bound (S.M.A.R.T.). ...
Running a customer loyalty program is often far more cost-effective than the continual acquisition of new customers. Loyalty programs, by encouraging repeat business, increase the lifetime value of current customers, which is much cheaper than funneling extensive resources into acquisition strategies. No...
Businesses that invest in customer success increasecustomer satisfactionandloyalty, reducechurn, and help fuel business growth. By focusing on helping customers achieve their own goals, brands not only set their customers up for success, but themselves too. Their success becomes your success. Customer ...
Encourage Customer Loyalty Customers who aren’t happy with your brand might stick around for a while. But it’s a lot harder to keep their business when they’re considering other options. CX analysis can help you discover the causes of customer dissatisfaction faster than you might learn abou...
CULTIVATING CUSTOMER LOYALTY IN THE DIGITAL AGE: STRATEGIES, CHALLENGES AND BEST PRACTICES FOR BUSINESSESSrivastava, RikteshInternational Journal on Customer Relations
electronic + transfer GmbH, an engineering and manufacturing service provider for electronic components, uses InLoox for multi-project controlling of very complex customer projects in order to increase internal transparency of cost calculations with dashboards and to increase customer loyalty with reports...
Drive value with CX best practices Solidifying customer loyalty is not an easy feat right now. With a more discerning eye on value, consumers are being more selective about how they spend their discretionary funds—and unfortunately, that’s having a big impact on the retail, restaurant, and ...
The next plan of action is to choose the type of loyalty program you would like to go for. We’ve mentioned the four main types above and each type serves a specific purpose. So, you must choose the one that serves your purpose. Identify your main loyalty program goal –whether it’...
How to create a loyalty program concept that goes beyond the tried and tested Which type of loyalty program and features are the best fit for your business How to avoid the most common and most dangerous loyalty program mistakes How to plan, design and manage a high-performing loyalty program...