Key tips & best practices for aligning loyalty program strategy with your business strategies Offer value through your program. Make sure your customers see your loyalty program as worth joining, by offering something of value. Promote your loyalty program well and easily accessible to find for your...
electronic + transfer GmbH, an engineering and manufacturing service provider for electronic components, uses InLoox for multi-project controlling of very complex customer projects in order to increase internal transparency of cost calculations with dashboards and to increase customer loyalty with reports...
Customer loyalty is a crucial aspect of every company, whether you own a small business or a large enterprise. But in order to build a base of loyal customers, you need to be on top of your customer touchpoints and make sure their needs are being met throughout their entire journey with...
Identify the type of the feedback– Customer feedback comes with negative and positive comments. The positive ones bring in concrete ideas on what can be extremely effective in building customer loyalty. On the other hand, the negative ones provide insights on improvement areas. Consolidate results...
Encourage Customer Loyalty Customers who aren’t happy with your brand might stick around for a while. But it’s a lot harder to keep their business when they’re considering other options. CX analysis can help you discover the causes of customer dissatisfaction faster than you might learn abou...
This is the first in-depth case study on the SYW program, one of the most successful customer loyalty programs with social media. The results shed light on how social media can innovate customer loyalty programs in both theory and practice....
Drive value with CX best practices Solidifying customer loyalty is not an easy feat right now. With a more discerning eye on value, consumers are being more selective about how they spend their discretionary funds—and unfortunately, that’s having a big impact on the retail, restaurant, and ...
The following are fromThe loyalty economy: Are you undervaluing your customers?,Optimizing sales and connecting with customers in the age of big data and machine learning, andWhat makes great salespeople: "...companies at the top of their industries in net promoter scores or satisfaction rankings...
Yotpo is an incentive marketing platform that helps you build a custom loyalty program. There are multiple options for you to choose from, including a tier-based program, a point system, or referrals. The goal? To engage your existing customers and reach new ones. ...
10 Best Practices to Deliver Customer Support Excellence in the Consumer Durables Industry Companies are increasingly focusing to become more customer-centric and elevate customer experience to improve customer satisfaction, loyalty and life-time value. Durable goods companies that provide h...