The adoption of advanced speech technology can result in 85 percent cost savings from labor costs for a total of 175 percent cost savings when Internet Protocol contact center and speech technologies are adopted.TehraniNadjiEBSCO_bspCustomer Inter@ction Solutions...
Professional live agents provide a tailored, cost-effective call center solution to meet your organization’s customer service needs.LEARN MORE Interactive Voice Response Leverage AI, machine learning, and speech technologies to provide interactive, 24/7 services.ENHANCE YOUR COMMUNICATION ...
Call analytics technologies are integrated into your contact center software to track top-level key performance indicators (KPIs). Among the capabilities you can find are data displayed in CRM dashboards, speech-to-text transcription, automatic content analysis, and sentiment analysis. Key metrics can...
Open Source ASR and mainstream speech-to-text AI engine are supportedCustom metadata tagging enable efficient and filter searchStandard RESTful APIs can better integrate with business systems and quick search Excellent integration of new technologiesSIPREC protocol is supportedIntegrated OTP to effectively ...
Boost your contact center agent performance via powerful contact center analytics with call center speech analytics, text analytics, and call transcripts.
Deliver seamless omnichannel experiences with customer experience and contact center solutions from Verizon Business. Drive loyalty and capture the voice of the customer.
Optimize contact center agent skills and engagement while improving Customer Experiences (CX). Self-Service Help customers help themselves and easily enable them to zero out to an agent for more complex needs. Includes IVR, speech recognition, and voice biometrics. ...
Optimize contact center agent skills and engagement while improving Customer Experiences (CX). Self-Service Help customers help themselves and easily enable them to zero out to an agent for more complex needs. Includes IVR, speech recognition, and voice biometrics. ...
Contaque's Speech Analytics Solution enhances contact centers with advanced technology for better agent performance and streamlined QA. It features tailored ASR, top-tier security, and comprehensive analytics. Learn more INTEGRATION (CRM AND APIs) ...
The third area is operations. Companies can struggle to provide contact-center agents with quick, easy policy changes and operational updates, which leads to high agent churn and increased customer service costs. Considering these issues, speech AI applications provide the following benefits to contact...