Transform both customer and agent experience by harnessing the resource of speech. Compliance, insight, understanding, analytics, and more. Speak to an Expert Upgrade every interaction Cutting edge speech technology can improve every aspect of your offering. Customer Improve CX Spot, uncover, improve...
REAL-TIME CONTACT CENTER SPEECH ANALYTICS, WITH CRITICAL CALL ALERTS, DEPLOYED ACROSS MULTIPLE SECURITY ZONESThe invention relates to systems/methods that enable real-time monitoring/processing of contact center communications to provide timely, actionable analytic insights and real-time critical call ...
While there are some countries where regulations prohibit findings from being shared broadly, the point is that it’s important to let the staff know why and how the speech analytics solution is being used and to reward agents, supervisors and managers for using the data to improve the member ...
Gain valuable Insights out of all your customer interactions with AI powered Speech Analytics.Take Action,Enjoy the Results.
Boost your contact center agent performance via powerful contact center analytics with call center speech analytics, text analytics, and call transcripts.
Learn how our AI-powered contact center analytics software can improve customer service, enhance agent performance, and drive operational efficiencies.
With Speech Analytics, you can: Enhance contact center performance with insights to reduce agent handle time and repeat calls Supercharge customer experience (CX) through discovering and acting on customer insights regarding satisfaction, business issues, competitive intelligence, and marketing campaigns Red...
Speech analytics — AI can monitor calls in real time, analyzing live and providing information to call center managers on how to coach agents toward better results. What is a call centre dashboard? A call centre dashboard is a visual interface that displays KPIs related to call centre activit...
Sayint Contact Center Intelligence bởi Tech Mahindra Limited SaaS Liên hệ với tôi Sayint transforms customer conversations into smart insights & helps Organizations provide better CX Sayint is Tech Mahindra’s Speech Analytics platform which uses cutting-edge AI, ML and NLP to unco...
Find your competitive edge with Calabrio’s AI-powered contact center analytics software. Unlock insights with leading customer interaction analytics tools.