The difference between a call center and a contact center comes down to one word: technology. Contact center software uses internet-based communication and servers to create more flexible, affordable, innovative ideas for technical support and customer service. Now, companies can connect with consumers...
Explore services including contact center technology, AI, data and analytics, IP solutions and more to take your customer experiences to the next level.
Technology Built for Human Connection Today, more than ever, Contact Centers need to focus on providing great customer experiences. Our technology and expertise make it easy for companies to provide consistent, positive customer experiences. We make it simple to configure seamless customer journeys by...
Seamlessly connect your contact center with your CRM or Helpdesk system. Set up Easily set-up your contact center with our software. 2 Train your agents Provide training for your agents while we provide you with the tools. 3 Track your performance ...
TTEC Digital is a global leader in customer service solutions, delivering contact center software and customer service technology at the point of…
“Easy contact center management for small to large companies.” “Easy to use and calls are clear” “Easy to use and intuitive!” “Fast and efficient” “It works well, integrates with Zendesk, and is super-easy to configure. We’re saving $$$ from our old, managed PBX.” ...
Mary DanielVP Customer Solutions Center, Aflac Avaya powers CX for the world’s most trusted brands Explore Avaya solutions 100% 10 of the top 10 food and drug companies globally trust Avaya CX solutions 100% 10 of the top 10 global commercial and savings banks trust Avaya contact center solu...
Logistics Department,technology center,originaltechnologybuilding, TV station and employee training center. surekam.com surekam.com 通过现状和需求调研,联信永益公司明确本项目实施范围和实施要求,即为红塔集团总部建设核心网络核心交换区 域、核心数据中心区域、INTERNET区域、昆明销售营销中心局域网及建设昆明销售营销中...
10 contact center technology trends to look out for 1. Artificial intelligence (AI) From generative AI to conversational AI,artificial intelligenceis undoubtedly the talk of the town these days. Enterprises of all shapes and sizes are implementing AI technology across numerous lines of business—an...
DIRECTV transformed its customer experience with Avaya Experience Platform, achieving 99.95% uptime on 6 million monthly calls. Leveraging Avaya’s seamless AI-driven technology, DIRECTV elevated service efficiency, delivering personalized interactions and setting a new benchmark for customer satisfaction. ...